Direct-Linen.co.uk Ltd
I ordered a PVC tablecloth which is advertised on the website as stain resistant. Other waterproof tablecloths had a disclaimer stating that some tomato based sauces would stain, but not the one I ordered. The first time I used it, it started to stain after 10 minutes of some tomato sauce being spilt on it. I called Direct Linen and was told to e-mail the manager which I duely did, explaining what had happened, offering to return the tablecloth and asking for a refund. I received an e-mail by return accepting no responsibility and telling me I would not get a refund. I e-mailed again explaining that as the product I ordered was not stain resistant as stated on their website, I was within my rights to be given a refund as the product is not as described, but was then told that I would need evidence to take them to court! I would advise, DO NOT buy from this company as if anything goes wrong, you won't be treated fairly and are unlikely to get your mony back.