Rawstone Hire Ltd
( 1 )
Rawstone Hire is an independently owned Plant and Tool Hire Company. We are located only a few minutes away from junction 6 (A22) off the M25 at Godstone, Surrey.
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We hired a Petrol Flail Mower from Rawstone Hitre, Godstone on Thursday 6/6/19 Having set the machine up and starting to use/operate it. We Immediately noticed that the machine was temperamental and wouldn't always operate correctly. The flail and drive were very challenging to operate and when the red safety lever was released the mower wouldn't turn off, requiring the fuel to be shut off to turn the machine off. This safety factor along with the temper mentality of the machine caused us great concern to continue to use the machine and so returned it to Godstone.Our observation/dissatisfaction/safety concerns weren't even listened to by the man behind the desk and He was found to be both dismissive & rude in his customer service attitude.I phoned the Godstone branch on the afternoon of 6/6/19 and the man I spoke to must have been the same person who was dealt with earlier as He was again sarcastic and dismissive. He did though say he would get back to me on Thursday 6/6/19 to resolve the dispute and discuss my refund.I waited to hear from Rawstone Hire, Godstone for the rest of Thursday and by late Friday afternoon 7/6/19, I had to contact the Godstone Branch to follow up on the matter as no one had taken the time to contact me despite promising to and holding on to my £350 deposit.I was disappointed (but after the customer service we'd received so far, not entirely surprised) to be told there was no one there until Monday 10/6/19 to address the matter.Appalling customer service.
