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Paid for next day delivery, arrived a week later. Customer service is terrible, they are either totally incompetent or downright liars. On my first call after the missed del date they promised to get it there the next day which was a Saturday. Didn't arrive. Rang Monday and they promised to credit me £20 for the inconvenience. Just got my credit card statement, no credit but an additional transaction for £10. I can only assume this was for the failed Saturday del. This was never mentioned, certainly not agreed on the phone. I will now hand this over to my bank as this 2nd transaction is fraud. Advice is simple - just shop elsewhere

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