Company details for Starglaze Windows & Conservatories Ltd

Starglaze Windows & Conservatories Ltd

The front door is a decent product, but the experience and utter lack of customer care is appalling. They came and ripped out the old door and when I say ripped out that sums it up, I mean it, they caused damage which later they didn't feel they needed to compensate for. I will include the email I sent to them. Dear Alex I have your final invoice but after what has happened with the door being fitted so poorly that we had to sit in the cold for a week, burning fuel just to keep warm as the wind was blowing through the very poorly fitted door, the pure inconvenience of having to take time off work to accommodate your Engineers attending the property, one day not even turning up at all and every other planned appointment not being meet and times changing on the day, this on every occasion. Even today he came at 10.00 and we had arranged 13:00 to 15:00. I can list all the times if required of arrangement and actually attending, not once have these arranged times been meet. Even on the second fit of the door, this was arranged for after 12:00 and we were phoned on the day once I was at work, saying the Engr needed to attend at 09:30, meaning that once again I was forced to arrange cover last minute at my own work. The fact that I need to redecorate due the poor workmanship of the Engr that did the first fitting of the front door. It wouldn’t have been so bad but he stuck that huge surround on and ruined the paint and surface, this to hide the plaster that he had broken during the first fitting. On the first install nothing was sealed, the door was 10 mil away from the wall, hence the very cold week. Even a major Steel re-enforcing bar was missed out so the whole things rattled and moved when closing the door. Part of the frame was broken, badly sawn joints, just a mess. We were left in this state for a week even though they were shown pictures on the day. They did eventually return and fit it correctly a week later. They offered us a paltry £50 compensation payment and would not budge on that. Do not use, there are far better companies out there.

By Trevor Batten - 09 February 2022