Company details for Valley Security & Fire

About us

We have the knowledge and experience to determine and subsequently manage your fire risks and security vulnerabilities, with a professional and flexible partnership approach.
Our entire workforce (including directors and managers) hold valid SIA licences and are routinely subject to CRB (Criminal Records Bureau) checks and screened to BS 7858:2006.
We offer a wide range of quality products and services, designed with integrated processes and procedures, to meet the demanding expectations of discerning clients and consumers.
VSS personnel deliver our services in accord with bespoke, documented assignment instructions, containing service level agreements.
Routine management site visits and unannounced inspections, coupled with non flexible quality management procedures, ensure continuity of a professional service and customer/consumer satisfaction.
We can therefore demonstrate:
We have procedures and processes in place to monitor and manage service delivery to both customers and consumers.
We train and develop our people to deliver customer satisfaction and added value, to an agreed standard.
We have developed and implemented an effective quality management system that continually improves our organisation and its performance.
We measure and improve performance against key customer and consumer indicators.
We measure and improve performance against key indicators for the way in which we support the community/environment in which we operate.

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