Linpac retains ICS servicemark accreditation
04 January 2017
Fresh food packaging manufacturer, LINPAC, has successfully demonstrated it is meeting the national customer service standard as set out by the Institute of Customer Service (ICS) by retaining its ICS ServiceMark accreditation.
LINPAC holds a unique position as the only manufacturing operation in the UK to have been awarded the accreditation. The company will keep its ServiceMark status for a further three years, following a score of more than 70 per cent in its ICS assessment.LINPAC was praised by the ICS assessor for ‘showing evidence of a great deal of hard work being carried out to maintain and raise internal and external customer service within the organisation. The team demonstrated how they use innovative solutions not just for the purposes of re-accreditation but to benefit customers, employees and the organisation every day.’
The company was ‘strongly recommended’ for its ICS ServiceMark accreditation when assessed against a wide range of service elements, including; capability, consistency, quality and efficiency.
Louise Glover, UK commercial manager, at LINPAC, commented: “We’re extremely pleased with this result. In particular, the marked improvement between audits demonstrates that we’ve focused on the right things to help raise our score and better serve our customers.”
“I’d also like to acknowledge the number of people throughout the business who contributed to the accreditation by sharing their experiences with the ICS assessor. It’s a fantastic reflection on our LINPAC workplace culture that so many employees were proud to volunteer their stories.
The aim now is to build on our success to achieve an even better rating in three years’ time.”
LINPAC has over 40 years’ experience in delivering innovative efficient packaging solutions. For more information, please visit linpacpackaging.com
Other Press Releases By This Company
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- 03/07/2017 - Lipac makes significant investment in new energy-efficient cooling system at UK Headquarters
- 01/06/2017 - Linpac awarded Ecosense certificate for continued commitment to sustainability
- 02/05/2017 - Tesco, Hilton food group and Linpac team up to maximise recyclability potential of fresh food packaging
- 02/05/2017 - Linpac launches comprehensive rigid rpet foodservice range
- 02/05/2017 - Linpac France leads the way in recycling PVC waste for reuse
- 02/05/2017 - Linpac invests in the future of next generation top lidding films for modified atmosphere packaging
- 02/05/2017 - Linpac announces launch of Lintop Skin Film range
- 02/05/2017 - Klockner Pentaplast and Linpac launch resource efficient modified atmosphere pack
- 02/05/2017 - Linpac to showcase sustainable complete pack solutions at CFIA 2017
- 10/02/2017 - Linpac and progressive packaging to showcase sustainable tray pack solutions at IPPE 2017
- 08/12/2016 - New appointments secure future growth at Linpac
- 07/12/2016 - Linpac and Parkside collaborate to enhance shelf appeal of Linpac VSP Evolve
- 07/12/2016 - New Linpac appointments to support sustainable business strategy
- 07/12/2016 - Linpac appoints new group marketing manager
- 07/12/2016 - Linpac invests in local student futures with customer services apprenticeships
- 18/08/2016 - Linpac welcomes EFRA inquiry tino impact of food waste
- 18/08/2016 - Linpac to launch vented pyramid packs for snacking health-conscious consumers
- 18/08/2016 - Plastic packaging: an asset to our green economy
- 18/08/2016 - Customers more than satisfied with Linpac customer service
