Clarity – AI Powered Noise Cancellation
14 August 2024
Remove background noise from every stage of your calls
Background noise is a major disruptive factor in calls and video meetings – often requiring repetition, causing frustration both for our customers and ourselves.Clarity is the quick solution to this. Using AI powered technology, Clarity removes all background noise, leaving you with clear, noise free communication.
Clarity helps at all stages of a call:
Before (IVA)
Problem:
Background noise, alongside different pronounciations often lead to problems with accurate word recognition for your IVA, leading to customers having to repeat themselves, and causing extra time getting connected.
Solution:
Using Clarity to remove the background noise leads to reduced repetition and faster connection time
During (Live Calls)
Problem:
Noise during live calls leads to misunderstandings and long handling times, resulting in early hang-ups and low close rates for your Outbound sales team.
Solution:
Clear conversations lead to stress-free communication and a happier customer experience. Clarity can save you money by reducing the time of your customer calls, and the need for follow ups by removing the need for repetition, alongside spending less on expensive headsets.
Also, being bi-directional, Clarity removes background noise from your customers environments, allowing your agents to concentrate fully on the conversion.
After (Analytics)
Problem:
Noise also continues to cause problems in Post Call analytics – with low transcription accuracy, and poor playback quality.
Solution:
Clarity solves this problem providing clear playback audio, resulting in greater transcription accuracy.
Home and Office – One solution for hybrid environments
In the office? – No more background noise disrupting the presentation you’ve spent time creating – remove colleague noise and enable the customer to focus on what you’re saying
Home worker? – When you don’t have a dedicated workspace, background noise can cause a distraction both for you, and your customers. Let Clarity remove this for you, and increase your customer call satisfaction.
Set up in minutes – immediate solution!!
