PHS Datashred awarded prestigious customer service accreditation

Data destruction specialist PHS Datashred has been awarded the prestigious ServiceMark accreditation from the Institute of Customer Service.

The highly regarded accreditation is a reflection of the highest level of customer service, which PHS Datashred prides itself on.  ServiceMark consists of three components; self assessment, customer feedback measurement and independent on-site assessment.

Debbie Pugh, Customer Service Manager at PHS Datashred said: “We are delighted to have achieved the prestigious Institute of Customer Service “ServiceMark” accreditation.. 

 “The feedback received during the accreditation process gave us the opportunity to develop detailed action plans that focused on areas of the business which needed to become more customer-friendly.   New policies and procedures have been rolled out across the business in the ensuing months, and have helped communicate our customer service strategy going forward.

“We have also been really encouraged by the many ideas generated by our staff as they went through the Institute’s FirstImpressions and ServiceManagement training programmes, some of which have already been implemented in the business.   Everyone was fully engaged in the process, including our directors, who carried out a series of roadshows to our depots to promote the customer service message to our admin, drivers and warehouse staff.”  

The Servicemark accreditation has helped PHS Datashred identify any improvements that needed to be made, develop action plans for service improvements and demonstrates its continuing commitment to service improvement. It also helps improve customer retention, increases customer referrals and improves staff satisfaction.

Debbie added: “People don’t always remember good customer service, but they certainly remember when they have had a bad experience and aren’t afraid to let others know about it.  Excellent customer service is a priority at PHS Datashred and we are continually investing in our staff and practices to ensure our customers receive the highest level of standards at all time. The Audit was very thorough and we were thrilled to have passed!”

Institute of Customer Service chief executive Jo Causon, commented: ”I’m delighted that PHS Datashred are embracing and using their Institute membership benefits to the full.”

“Providing world-class service in the current climate is increasingly the difference between success and failure. Organisations who focus on their people, processes and service delivery, will be the ones who will grow and ultimately prosper.”