PHAB Salon Toolkit

Got a management issue? Find the solution in a video episode of the PHAB Salon Toolkit!

Nergish Wadia-Austin, Founder and Chief Executive of PHAB Standard, has launched a must-have product to increase communication within salon teams. The PHAB Salon Toolkit is a business tool designed for salon, spa and barbershop managers to initiate discussions within staff meetings or at individual reviews with a view to raising performance and service standards in their business.

Use the PHAB Salon Toolkit to increase your profits! Each short video episode has practical actions you can apply today. Great for team meetings, performance reviews, appraisals, training sessions and more. Based on PHAB Standard founder Nergish Wadia-Austin's proven techniques over 3 decades of salon, spa and barbershop management.

Salon owner Paul Griffin of Zenith Hairdressing, Ireland has this to say about the PHAB Salon Toolkit episodes he has used “ I chose the episodes that I really wanted to discuss with my staff at the next meetings and it opened up a discussion with my team and really helped me to get my point across. It was helpful that an industry expert like Nergish was putting it across to them. My meetings are much more structured and the best part was that I use them as many times in that week as I need to. I like the fact that I can play an episode privately for individuals who need to improve that particular aspect of their performance as well. It is my go to management toolkit!"

Initially launching worldwide with ten video episodes covering the following topics:

Episode 1 - Great First Impressions - You
How does your personal presentation affect your salon/spa/barbershop?
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

Episode 2 - Great First Impressions - Your Business
How does the appearance of your business impact your customer?
Suitable for: Hair, Beauty, Nail, Reception, Management

Episode 3 - Say 'Hello' With a Smile
The importance of smiling and eye contact when communicating with customers.
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

Episode 4 - Good Manners = Good Greetings!
What part do manners play in delivering great service?
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

Episode 5 - Are You the Weakest Link?
In the chain of in-salon/spa communication.
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

Episode 6 - What's On Your Food and Drink Menu?
Hospitality.
Suitable for: Management

Episode 7 - Does 'No-Show' = No Charge?
To charge or not to charge when customers don't show up for their appointments.
Suitable for: Reception, Management

Episode 8 - Great Sales People Are Never Pushy!
'I'm not a pushy sales person' is not a valid excuse for failing to contribute to your salon/spa's profits.
Suitable for: Hair, Beauty, Nail, Reception, Management

Episode 9 - Ringing Phones = Ringing Tills No. 1
Every time your phone rings, it's an opportunity to generate an additional booking.
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

Episode 10 - Ringing Phones = Ringing Tills No. 2
You can cross-sell and up-sell even on the phone!
Suitable for: Hair, Beauty, Nail, Reception, Management, Trainee

With new episodes being added all the time. Next 20 episodes have already been taped and are waiting in the wings.