A case study of our bespoke uniform capabilities: Working in partnership with the Royal Albert Hall

We were approached by the Royal Albert Hall to redesign and create a bespoke uniform that was unique and would reflect the iconic history of this prestigious London landmark.

The Director of Visitor Experience and a senior member of the Stewards Team visited our manufacturing facility and met with our Design Team and Directors. Together they started the process of selecting fabrics and garment styles following the remit given to us by the Royal Albert Hall.

In order to design a fit-for-purpose uniform range we have to consider the requirements for all staff and departments. For example the Stewards Team have to carry multiple items of equipment such as radios, keys and notepads whilst on duty. Taking this into account our designers had to include a number of special features such as an additional radio pocket, without affecting the overall look of the garments.

With the treasured history of the Hall in mind, we suggested a traditional styling whilst taking into account the mixed age range of the wearers.

The initial concept was developed and presented to Senior Executives using Computer-Aided Designs and storyboards, along with carefully selected bespoke and stock-supported fabrics that reflected the Royal Albert Hall’s rich heritage.

Traditional fabrics were selected for their durability and the comfort of the wearer. Special linings, buttons, ties, name badges and embroidery were designed to showcase the distinctive RAH crest and create a signature piece across the whole range.

Staff engagement is an important part of this process. We held multiple sessions to present the new uniform concept which gave opportunities for the staff to have an input towards the final design.

Having our design and manufacturing capabilities in the UK enables us to react very quickly to last minute changes and amendments, ensuring minimal impact to the agreed critical path schedule.

After a successful wearer trial, an on-site sizing operation was conducted by our Sizing Team over a two day period. During this time we were able to advise upon and take into account any additional sizing requirements or religious sensibilities. The resulting orders were then collated and entered into our system, enabling production to commence.

Upon completion of production and rigorous Quality Control checks, the completed uniforms were person-packed and then distributed to the Royal Albert Hall staff. Our After-Care Team were on hand to assist wearers with any exchanges required and answer any questions they had regarding their new uniforms.

We agreed with the Royal Albert Hall Directors upon a residual stock to be held in both our South Wales and Enfield Warehouses to allow for contingency and a quick turnaround for new starters or additional allocations.

The Royal Albert Hall’s dedicated Account Manager frequently visits and is in regular contact to ensure we meet and maintain the ongoing quality of both our garments and service. They are also supported internally by our Customer Service Team who are on hand to help with any day-to-day enquiries.