No returns in 38 years of business for Rondean Limited

A machinery supplier, specialising in selling refurbished tools, has reached 38 years in business with no returns from customers.

Rondean Ltd, based on the Drum Industrial Estate in Chester-le-Street, sells refurbished machine tools to engineering, sheet metal and woodworking companies with a specific focus on machinery designed and built in the UK.
The company has built its strong track record for supplying quality-built machinery and machine tooling since 1984 and says its zero returns achievement to its policy of listening carefully to the needs of its customers.

Managing director Ron Lewis said: “Most of our sales are repeat business from current satisfied customers, which shows our approach to listening to our customers needs and finding solutions rather than merely making sales is the right one.”

The company buys, repairs and refurbishes for re-sale engineering, sheet-metal fabrication and woodworking machines to businesses throughout the UK and abroad. “We have been refurbishing equipment since the company was established and, as well as making complete economic sense for our customers, it also supports their sustainability and circular economy strategies to reach net zero,” Ron explained.

Nick Spurr, Amble Boat Company:
Rondean are always extremely helpful with the supply of good quality used machinery, over a number of years we have purchased various pieces of used equipment which has always been checked/and delivered. They are also helpful when spare or service parts are required.

Oliver Dickinson, Senstronics Newton Aycliffe:
Used Rondean for years at my current company for a lot of our tooling needs. Bought lathes, a milling machine and assorted tooling. Best thing to do is pop down and speak to them they’ve got all sorts, you name it. Everything is stripped, cleaned and ready for service, a very handy company to have local when you need something to get a job away.

Ron concluded: “By listening carefully to the production needs of our customers we have provided the right solutions every single time over the duration of 38 years. As well as carrying out a full needs analysis for each customer to ensure we solve problems and provide solutions, we also do fully powered demonstrations so they can try the machine before they buy. We know it’s this approach that works and we intend to continue providing this outstanding service for many more years.”