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Can you use AI without Automation?

11 December 2023 | Ether Solutions Ltd

Can you use AI without Automation?

AI is all over the media, with some saying AI can do everything. Is that true?

How can a business use AI?
Putting a question into ChatGPT or asking Dall-E to generate an image, is interesting but not a business process.

The wide range of “Cheat Sheets” available indicates that getting good results from AI tools such as ChatGPT is not that simple, not to mention the legal ownership aspects.

An established business operates many different processes. How can they benefit from AI?

A person with some training and knowledge could engage AI to get a draft of a social media blog post or a draft of a new policy. Would such activities have much impact on business processes?

Robotic Process Automation (RPA) is software technology that is used to automate manual tasks a person would perform on a computer.

An RPA software “Robot” is able to simulate the human activity of reading from a computer screen, typing on the keyboard, moving and clicking a mouse.

RPA could be used to automate the usage of AI rather than using manual effort.
By building the “Best Practice” and “Cheat Sheet” knowledge into the RPA automation the quality of the AI response will be consistent.

Some established examples include:
• Invoice data extraction for loading into accounts payable
• Purchase order data extraction for creation of orders in ERP
• Receipt data extraction for employee expenses
• Chatbots on websites accessing core systems
• Chatbots to assist call centre staff by assembling customer information
• Transcribing audio from meetings
• Triage and automating responses to customer emails
• Translating documents

The usage of AI and Automation is about enabling people to be more effective and deliver better productivity.

Which of your business processes could benefit from incorporating AI?


Other Press Releases from Ether Solutions Ltd

14/2/2025 - Business Supply Chain – RPA Delivering Benefits Business Supply Chains require careful management, efficiency and accuracy. The flow of information across the business processes is where Robotic Process Automation (RPA) can deliver significant benefits.
31/1/2025 - Pros and Cons of RPA After going through a journey of discovering Robotic Process Automation (RPA) and learning a little of the benefits available with technology, business leaders often formulate the question “What are the advantages and disadvantages of RPA?”.
16/12/2024 - Intelligent Automation vs Artificial Intelligence is like Clever vs Stupid In 2009, BBC 3 ran a game show called “Clever vs Stupid”. This consisted of stereotypically "Clever" people such as physicists and Rubik cube champions are pitted against stereotypically "Stupid" people such as hairdressers and call centre workers in a series of practical challenges.
12/11/2024 - How RPA Can Slash Operational Admin Costs by up to 30%! In today''s rapidly evolving business landscape, optimising operational costs is crucial for sustained success.
15/10/2024 - Breaking Down RPA: How It''s More Than Just Automation RPA is automation but it has the potential as a strategic tool for businesses to streamline processes, boost productivity, and drive growth.