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Kefcom introduces ‘Omnichannel Messaging’ from directly within our VoIP Telephone System

16 December 2024 | Kefcom

Kefcom introduces ‘Omnichannel Messaging’ from directly within our VoIP Telephone System

Make it even easier for your customers to stay in touch using our Voice over IP Telephone system, by taking advantage of our instant messaging integrations.

All customer interactions under one roof

Offer your customers more ways to get in touch. Our Phone System goes beyond voice & video with an omnichannel inbox for messaging channels like SMS and WhatsApp. You can now receive and process customer conversations, all in one single platform.

- Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages.

- Help clients across multiple chat channels in one single interface.

- Remove the need to switch between apps.

- Keep a central record of all your chat conversations

- Have your team to chat with customers from anywhere using our Unified Communication Clients for mobile, desktop, and web.

Live Chat

Kefcom Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make the chat widget your own by custom styling, auto message response, and more to match your brand and handle omnichannel conversations in one place.

- Embeddable on any website or CMS platforms.

- Click to chat and call (audio & video).

- Optional pre-chat form to capture leads.

- Follow visitors’ browser language.

WhatsApp and Facebook Integration

Reach billions of active users by integrating WhatsApp Business Platform and Facebook Messenger. Scale your support & sales capacity with real-time chat services and improve customer interactions with instant responses.

- Handle WhatsApp and Facebook messages directly in our Softphone client.

- Route/transfer a chat to a queue or colleague to share the workload.

- Detailed channel stats & chat records for performance review.

- Unlimited WhatsApp accounts and Facebook channels.

SMS text messaging

Send and reply to your business SMS messages, right from our UC Clients. Enable proactive SMS-based services for customer relationship building, appointment confirmation, promotions, reminders, and more.

- One-way and two-way SMS/MMS.

- Message through business number & keep personal number private.

- Respond from anywhere via the web, desktop, or mobile.

- Detailed message count stats & downloadable chat logs with a particular user or number.



Other Press Releases from Kefcom

02/12/2024 - Would you like to merge your Phone System with Teams to keep all of your communications in one place? Microsoft Teams is a great collaboration tool, but it its extremely expensive licencing and limited configurability don’t make it an attractive choice when it comes to handling telephone calls.
26/9/2024 - Self-employed? VoIP telephony can help you work more flexibly, while still giving your clients first-class service. One big challenge for many self-employed people is how you handle work calls when you can’t be at your desk; whether that’s because you have to be out ‘on site’, or maybe you are trying to take a well-deserved holiday. However, those business calls just keep coming, no matter what you’re up to.
14/8/2024 - Kefcom Ltd launches an AI powered Recording Studio Kefcom Ltd launches an AI powered Recording Studio, to help you create professional Voicemail Prompts, Music On Hold, Auto-Attendant messages and so on for your Telephone System, at the click of a button.