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Products
Customer Acquisition & Engagement
CCI support your businesses to grow and expand across your services. We help in developing sales strategies that directly impact your bottom line with agents working to grow your customer base and interact in a positive manner to maximize your brand value.
Digital Demand Generation
CCI provide our clients the ability to create new opportunities for sales and loyalty amongst their client base through digitally generated sector specific insights and tailored agent training.
Digital Marketing & Inbound Sales
Managing your ad revenue, new sales opportunities and marketing new products or services is a standard service offering to all our clients across communication channels and your digital landscape.
Loyalty Program Management
We manage your loyalty programs and engage with your customers by understanding your customer base. We then integrate our service interactions with your program to deliver a CX, service specific interaction model. We fortify the engagements through data generated strategies and tactics.
Renewals & Cancellations
Subscription based services or multi-tiered revenue programs; we manage your financial processes as it relates to your service lines. We seamlessly take on your standard tasks allowing you to focus on enhancing your core competencies.
Chat & Email Support
CCI provide the technology platforms, training, and delivery methodology to manage your channels and interact with customers with an experiential mindset.
Content Moderation, Labelling & Curation
CCI audit, review, and govern your platforms to assess content against your policies to moderate, label and curate media. Our trained team develop governance structures which then also tag and label new media to then become part of your content ecosystems adding the additional benefit of curating content to your requirements.
Compliance as a Service
Offering trained professionals who understand your regulatory framework to seamlessly integrate into your operating model. This ensures your work is monitored, measured, assessed, and reported on to meet the demands of your local regulatory market.
Customer Services
Helping businesses develop centralised contact center operations that deliver solution-oriented services. Solutions that tackle the whole breadth of services from customer issues, complaints, requests, and queries.
Social Media Community Management
Across regions, countries, cities and areas, your divisions, product lines and brands require multiple social channel management. We provide you teams who will engage with your communities and generate and manage content to ensure that your customers feel engaged, heard, and connected to your brand.
Product Support
Information services or coordination between your operations, we offer support functionality for product-based organisations who need support in managing multi region operations with the multitude of product specific challenges.
Technical Support
Challenges, snags and complaints all need to be tackled with a solution-oriented approach developed to your operations, products, and services. We provide the capability to manage these facets through rigorous training and skill development across all your functional elements that then creates customer delight and loyalty.
Warranty Claims Management
Rigorously trained agents that manage entry of online claims, uploading claims from service systems, verification of claims, review and process of comprehensive warranty business rules with context-based decision to ensure your claims management process is as efficient as possible.
Back Office Support
Streamlining the customer experience by improving the processes that support your core operations, ranging from accounting, content creation, administrative tasks and other support functions that may not have direct customer interaction but are vital to your business.
Data Entry, Processing & Management
CCI support A.I organisations in their development process through support functionality in data pre-processing, cleaning, structuring, and managing large data sets which are then sent to technology organizations to feed into their machine learning models.
Data Validation
We support companies in validating data and bringing quality assurance services to their mass data generation operations to make sure transactions and entries are detailed and accurate.
Finance & Accounting
Helping businesses develop centralised contact center operations that deliver solution-oriented services which tackle customer challenges, complaints, requests, and queries.
Insurance Processing
From claims management, information gathering, validation of policy and coordination with your financial teams, we offer the full suite of insurance sector outsourced services.
Translation & Localisation
With a diverse set of talent across Africa, with multi-lingual capabilities and cultural diversity, we offer our clients a full suite of local knowledge services that we tailor to your market requirements.
Feedback Analysis, Calls & Issues
Survey data, high call volume operations and improvements across the current BPO model provide our clients with the value of our multi-industry experience for operations that seek to improve, transition and scale.
Omnichannel Consulting
We provide customers the opportunity to maximise on their operations by bringing our expert tenured team members to review, assess and recommend optimisations on current business practices. We program manage the changes across your digital channels and operations future proofing your procedures.
Self-Service Portals
Our operational and technology teams bring custom build experience that can allow your e-commerce or retail business to provide new avenues for workforce management by automating your service processes.
About us
The CCI Group is a leading provider of customer management services in Africa, assisting both local and international clients. With its headquarters in the UAE, the group consists of companies spanning the African continent, serving brands from the UK, US, Australia, New Zealand, South Africa, Kenya, and more. CCI Global, and CCI Kenya, focus on business process outsourcing (BPO) or international outsourcing of digital customer management strategies.
To learn more, please visit the following links on CCI Kenya:
CCI Kenya
CCI Kenya Call Centre
Impact Sourcing
We aspire to become the foremost and highly regarded outsourcing provider in Africa, delivering exceptional solutions that bring value to our clients and their customers. Our mission is to maintain our position as trailblazers in emerging African markets, achieving this by investing in people and uplifting the communities where we operate. We empower individuals through comprehensive training, with a specific emphasis on developing young professionals for successful careers in the BPO industry across all areas of mobile technology.
Why Africa?
Africa is experiencing unprecedented growth as the fastest-growing continent worldwide, driven by a rapidly urbanising population and a wealth of highly educated young individuals eager to utilise their hard-earned qualifications. With a natural proficiency in English language skills, African talent possesses an unmatched level of comprehension. The region's high retention rates and ample opportunities for advancement contribute to its status as a global leader in terms of capabilities and expertise. CCI Global have both CCI Kenya and CCI South Africa on the African continent.
Our Solutions
CCI operates across a diverse range of service lines, offering capabilities across various industries to meet the needs of global clients seeking high-quality outcomes while making a positive social impact.
Customer Management
The success of business growth hinges on selecting partners who possess a deep understanding of your services, products, and target market. Effectively acquiring, retaining, and managing your customer base directly translates into opportunities for sales growth. CCI has an exceptional track record in delivering these outcomes, serving a global portfolio of clients with excellence.
Consumer Sales
CCI Kenya can support bolt-on to your customer acquisition strategy, supporting with lead generation, marketing activities, and lead management. Their team of English-speaking professionals can manage multiple touchpoints of your customer lifecycle or global delivery network to deliver consumer sales. CCI Kenya do not just deliver excellent customer service, but can also sustain specialist capabilities for them in marketing functions for leading brands.
Omnichannel Management
CCI offers support to organisations worldwide through both voice and digital channels. We implement effective processes and leverage our international expertise to ensure the provision of suitable agent profiles, systems, and interactions that enhance the quality of your brand's services. Recognising the ongoing evolution of our industry, we make significant investments in our omnichannel strategy to stay at the forefront of customer service excellence.
Administration & Processing
Achieving operational efficiency and effectiveness in translation, digitisation, claims, and complex case management necessitates a skilled and well-equipped workforce. At CCI, we seamlessly integrate your workflows into our operational design, providing a comprehensive training infrastructure that equips our agents with the necessary skills to excel in all your standard processes. This ensures that your operations are optimised and your desired outcomes are consistently achieved.
Technical Expertise
To deliver detail-oriented and focused services, a highly educated workforce is essential. CCI brings a diverse talent base with specialised knowledge to support technical service lines, enabling our agents to effectively handle complex operational queries. Furthermore, we support your business needs by fostering cross-industry learning and offering portfolio solutions that enhance our capabilities across different sectors. With CCI as your partner, you can rely on our skilled workforce to provide comprehensive support tailored to your specific requirements.
English Neutral, Globally Capable
Africa boasts one of the most globally connected youth populations, where young job seekers are exposed to a diverse range of popular culture. This exposure influences their style, conversations, behaviours, and worldview.
At CCI, our workforce offers an English neutral accent that sets us apart across our services, creating a greater sense of familiarity for your customers. With our agents' first language capability and extensive knowledge base, we possess the capability to dynamically address and resolve customer queries. Considering business process outsourcing (BPO) is ideal for cost efficiency for high growth companies. Just ask our specialist partners and BPO partners.
To learn more, please visit the following links on CCI Kenya:
CCI Kenya
CCI Kenya Call Centre
Impact Sourcing
We aspire to become the foremost and highly regarded outsourcing provider in Africa, delivering exceptional solutions that bring value to our clients and their customers. Our mission is to maintain our position as trailblazers in emerging African markets, achieving this by investing in people and uplifting the communities where we operate. We empower individuals through comprehensive training, with a specific emphasis on developing young professionals for successful careers in the BPO industry across all areas of mobile technology.
Why Africa?
Africa is experiencing unprecedented growth as the fastest-growing continent worldwide, driven by a rapidly urbanising population and a wealth of highly educated young individuals eager to utilise their hard-earned qualifications. With a natural proficiency in English language skills, African talent possesses an unmatched level of comprehension. The region's high retention rates and ample opportunities for advancement contribute to its status as a global leader in terms of capabilities and expertise. CCI Global have both CCI Kenya and CCI South Africa on the African continent.
Our Solutions
CCI operates across a diverse range of service lines, offering capabilities across various industries to meet the needs of global clients seeking high-quality outcomes while making a positive social impact.
Customer Management
The success of business growth hinges on selecting partners who possess a deep understanding of your services, products, and target market. Effectively acquiring, retaining, and managing your customer base directly translates into opportunities for sales growth. CCI has an exceptional track record in delivering these outcomes, serving a global portfolio of clients with excellence.
Consumer Sales
CCI Kenya can support bolt-on to your customer acquisition strategy, supporting with lead generation, marketing activities, and lead management. Their team of English-speaking professionals can manage multiple touchpoints of your customer lifecycle or global delivery network to deliver consumer sales. CCI Kenya do not just deliver excellent customer service, but can also sustain specialist capabilities for them in marketing functions for leading brands.
Omnichannel Management
CCI offers support to organisations worldwide through both voice and digital channels. We implement effective processes and leverage our international expertise to ensure the provision of suitable agent profiles, systems, and interactions that enhance the quality of your brand's services. Recognising the ongoing evolution of our industry, we make significant investments in our omnichannel strategy to stay at the forefront of customer service excellence.
Administration & Processing
Achieving operational efficiency and effectiveness in translation, digitisation, claims, and complex case management necessitates a skilled and well-equipped workforce. At CCI, we seamlessly integrate your workflows into our operational design, providing a comprehensive training infrastructure that equips our agents with the necessary skills to excel in all your standard processes. This ensures that your operations are optimised and your desired outcomes are consistently achieved.
Technical Expertise
To deliver detail-oriented and focused services, a highly educated workforce is essential. CCI brings a diverse talent base with specialised knowledge to support technical service lines, enabling our agents to effectively handle complex operational queries. Furthermore, we support your business needs by fostering cross-industry learning and offering portfolio solutions that enhance our capabilities across different sectors. With CCI as your partner, you can rely on our skilled workforce to provide comprehensive support tailored to your specific requirements.
English Neutral, Globally Capable
Africa boasts one of the most globally connected youth populations, where young job seekers are exposed to a diverse range of popular culture. This exposure influences their style, conversations, behaviours, and worldview.
At CCI, our workforce offers an English neutral accent that sets us apart across our services, creating a greater sense of familiarity for your customers. With our agents' first language capability and extensive knowledge base, we possess the capability to dynamically address and resolve customer queries. Considering business process outsourcing (BPO) is ideal for cost efficiency for high growth companies. Just ask our specialist partners and BPO partners.
