Company details for:
MF Telecom Services Ltd
152-154 Tonbridge Road,
Old Florence Place,
Hildenborough,
Kent,
TN11 9HW,
United Kingdom
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Products
IT Support for Business
MFTS offers professional outsourced IT support services to businesses across the UK.
Gain access to our expertise in Microsoft, cyber security, data protection and much more. All our technical staff have various accreditations such as DCNA, Azure and Comptia Network+.
Why Outsource your IT Support and Service to us?
Outsourcing your IT enables you to protect your business. In addition, it takes away the hassle of having to monitor and manage your own IT network.
With many businesses continuing to work remotely or implementing a hybrid setup, access to fast IT support is a must for employees. As such, we have carefully designed a range of IT support packages to suit your business’s specific needs. We designed these flexible business IT support packages to support all types and sizes of businesses.
In addition, our engineers regularly undertake vendor-based training to ensure they are up-to-date with the latest technologies.
Cyber Security for Business
Employees can receive scam emails or dangerous website links on a daily or weekly basis. Unfortunately, these can auto-launch a piece of malware designed to steal information and passwords. Therefore, if you or any of your staff mistakenly click on these links, the result could be catastrophic.
Installing security on all your devices is a must. It will warn you of any potential threats and flag them before any malware can load and block access.
At MFTS, we supply and manage Vade, SentinelOne and Sophos Anti-Virus and Endpoint Protection. They are best-of-breed business cyber security solutions that actively monitors for threats. Do not get caught out by a hack or a malware threat. Make sure you protect all your devices and your email. Book your free Cyber Security Health Check here.
Managed WiFi
If your staff and visitors require safe and secure, hassle-free Wi-Fi access, book a WiFi survey now − contact us today.
MFTS offers a full Wi-Fi survey for your building or business. We can also put together a pre-installation plan to ensure you get the coverage you need. Due to our expertise, we are proudly featured in a case study by major manufacturer Draytek.
We don’t limit ourselves to specific software or brands. This means we can tailor our full range of Managed Services so they work seamlessly and provide you with an agile solution.
If you need a Secure, Managed WiFi Network to give you peace of mind, please contact us.
We supply best-of-breed business WiFi hardware and super-fast broadband solutions so your business can run smoothly.
Email Security
Research suggests that the majority cybercrime occurs via email, 66% of malware being installed via attachments and 95% of phishing attacks being established via email alone.
Unfortunately, human error has a lot to answer for, studies suggesting a fifth of all employees being likely to click on a link sent via a phishing email. Of those who click, almost 7 in 10 will actually impart with login information. These statistics are worrying for any business and highlight the importance of employee education when it comes to security.
At MFTS, we’re passionate about helping businesses stay secure and productive. Talk to us about how we can help.
SIM Only Business Mobile Phones
If you don’t want or need to upgrade all your business mobile phones, there are other options. For instance, you can choose a SIM Only business mobile deal. We supply O2 and Vodafone network SIMs.
SIM Only tariff options
MF Telecom Services can help you choose the most cost-effective tariff for your usage. Options include 12 and 24-month contracts.
We will continue to monitor your mobile phone bills. This is in order to make sure you are always on the best plan. You can move individual business users over to us at contract renewal or we can help you switch part way through a contract.
VoIP Business Phone Systems
There are some essentials today’s businesses need from a business phone system. For instance, these include flexible remote working, scalability and cost-effectiveness. In addition, a business phone system needs to be disaster-proof and future-proof. VoIP business solutions can offer all of this and more. For example, linking your office extension to your mobile or laptop, voicemail and easy call forwarding.
SIP Trunks for your Business
Traditional ISDN phones lines might be what you’re used to. And choosing to change from these to either VoIP or SIP can be a daunting task. Which do you go for? Both offer different things, and it might depend on your business needs as to which one you choose. That’s where we come in. We are here to advise you as to the best solution for your business both now and into the future.
SIP trunks are quick and easy to install. Apart from the cost savings it can give you scalability, and various business disaster recovery options.
As well as taking advice from an experienced business communications provider like us, do your research on SIP trunk providers. You’ll soon see that upgrading your phone system to enable SIP trunks makes smart business sense.
Microsoft Teams Voice
Also included within Teams is Teams Voice. This is a cloud-based telephony solution that brings together calls, chats and meetings. Teams Voice complements the wider capabilities available that Microsoft Teams offers.
Unified Communications
A productive workforce needs collaborative technology. MF Telecom Services can support your business in creating a more productive and cost-effective organisation with a (UC) Unified Communications solution. Speak to us today and ask for some free advice on how you can improve your efficiency.
Data Back-Up Solutions
Without a Data Back-Up solution, what would happen if you lost access to your client database or contacts?
It is vitally important that businesses ensure they backup their data to protect it in case of any emergency. Surprisingly, only half of small and medium-sized businesses can confidently say that they properly backup their data. Often, this is due to a lack of in-house technical expertise or equipment to make safe and secure backups.
Office 365 Support
Talk to us. We are a certified Microsoft partner so can answer any questions you have and offer expert Office 365 support.
Millions of people use Office 365 or Microsoft products every day for admin tasks or communications. Many businesses rely on Microsoft for daily tasks, such as emails or general admin work.
Microsoft have redeveloped their entire product suite and rebranded it as Office 365.
Mobile Broadband Data
Businesses no longer just use mobile phones to stay in touch. For instance, tablets and laptops have become an essential part of business travel and flexible working hours. So Mobile Broadband Data is vital. Give your employees the freedom to be connected anywhere.
Mobile Phones
No longer does your business mobile phone contract have to dictate when you can change your handset. You can change or upgrade your mobile device when you like with our UK handset leasing service.
Cloud Call Recording Software for Business
Employee Training
Listen back to the calls made and received by your employees. In doing so, you can use the recordings for training and monitoring purposes. Similarly, this allows you to highlight specific areas where an employee might require support. In addition, you can use it as a motivator by highlighting exemplary examples of performance.
Dispute Resolution
Call recording can ensure you have an accurate record of conversations held between employees and customers. This is essential as a backup tool should there be any disputes raised.
Industry Compliance
MiFID II regulations that apply to the financial services industry specify the mandatory recording of client interactions leading to sale/trade. As such, call recording is essential to ensure you are compliant with these regulations. Click here for more info regarding MiFID2 recording.
Our solution is easy to install and easy to use. We have completed many installations of cloud call recording software solutions for our clients, so call us today for expert advice.
PCI Compliant Call Recording
PCI DSS affects any business that handles card payments. Specifically, it is there to minimise the risk of fraud. This occurs through the best practice handling of card details. For instance, if your company uses call recording software, that software must also ensure security. Moreover, the security of card validation codes and values i.e. the actual payment details needed to transfer money. In other words, you cannot store this information on your system and risk making it accessible in any way following authorisation.
If you need advice regarding PCI Compliant Call Recording software for your business, contact us today.
There are many organisations which, for one reason or another, collect credit card numbers over the phone. These phone calls are often kept as protection against liability or even to train and evaluate call centre staff. In order to remain PCI compliant the CV2 security number on the back of most credit cards must not be included in any audio or transcribed conversations.
Call Logging
Gain a better understanding of your business
By examining call statistics and both historic and real-time data, this can have a significant impact on your business in terms of efficiency. By utilising these tools, you can look to increase revenue, improve customer service and maximise efficiency.
Hardware Supply
Whether you need laptops, desktop devices, servers or tablets, the qualified project managers at MF Telecom Services can integrate the necessary infrastructure into your project.
We supply all leading brands, such as Microsoft, HP, Fujitsu, Dell, IBM, Apple.
We have professional and qualified engineers to ensure everything is in place and working from day one.
FTTP Business Broadband
Upgrade your business internet connection to FTTP Business Broadband and enjoy speeds of anywhere between 50-1000Mbps. This is up to 10 times faster than that of FTTC or SOGEA and much faster than traditional ADSL broadband.
SoGEA Business Broadband
Cut unnecessary costs and enjoy faster speeds with SoGEA broadband. The business broadband without a phone line!
What is SoGEA Business Broadband?
SoGEA stands for Single Order Generic Ethernet Access. It provides your business with faster broadband, without the need for a traditional phone line. As such, with SoGEA, your broadband costs fall. Read our free guide, What is SoGEA Broadband.
SoGEA delivers the same performance and data speeds as FTTC broadband. Advantageously, it uses the same infrastructure. In addition, it has the same geographic availability, futureproofing and connectivity as the UK moves to an all-IP network.
Mobile Broadband
If your business finds itself without a broadband connection or your standard router gives up without warning, this means you will not be able to operate as normal unless you have a backup broadband solution. What would happen if you could not access emails or customer data or if you were unable to use the tills or card machines to take payments until it was fixed? It’s time for Mobile Broadband.
MF Telecom Services has an ideal business mobile broadband backup solution that is cost-effective and offers peace of mind. We do this by supplying our customers with a 4G compatible DrayTek router, which works on their standard broadband and also has the backup option of a 4G connection via a SIM card. Please read our free guide to explain how this works: How does a 4G Fast Start Back-Up work?
Why are we telling you this?
You need to ensure that your organisation has business-grade equipment and broadband backup solutions. No company wants to be in the position of being unable to take payments or work as normal if the broadband falls over, especially in the current climate.
Be prepared!
Leased Lines
There may be cheaper and relatively reliable internet options available. However, the most resilient, best quality and highest speeds come with private Leased Lines. For a Leased line cost − contact us today!
These dedicated private connections offer the best solution for business. In particular, where broadband is essential, connectivity is critical and high capacity demands bandwidth and the utmost reliability.
Telephone System Maintenance
MF Telecom Services can help. We offer a reliable, friendly, expert service even if you do not have a maintenance contract directly with us.
Should it be required, we will send one of our qualified engineers to check your telephone system and identify and resolve the fault. This will include checking power supplies, programming issues, circuit boards and line faults.
Contact Centre Solutions
MFTS is a provider of leading-edge, multi-channel contact centre solutions.
The most efficient and up-to-date contact centre solutions should allow you to respond to customers in real-time via various channels − phone, your website, social media, live chat. To create seamless, cross-channel support, you need the right solution, one that brings together the ‘real people’ behind the calls and the automated services that they make use of in order to give both customers and agents a seamless experience. Choose Horizon Contact
What does a Horizon Contact Centre offer my business?
Horizon Contact Centre is simple and intuitive. On one platform, it enables voice calls, web chat, email and SMS and is competitively priced. You can record and review calls as well as monitor performance in real-time or after the event. With its inbuilt CRM, it enables you to store client interaction. In addition, you can set up surveys to measure and monitor customer satisfaction.
Superfast Business Broadband
There are numerous ways to get the speed you need to keep your business connected.
If you are unsure which business broadband supplier to choose, MF Telecom Services can help. For instance, we will talk you through the options available. In addition, we will advise you of the most cost-effective choice to match your business needs and speed requirements.
ISDN Switch Off Solutions
I have a phone system on digital lines and I have broadband that runs on an analogue line, will I get cut off?
In theory, you will.
You need to have changed to IP-based phone lines by 2025 if you want to continue using your current phone system and broadband.
About us
MF Telecom Services is a responsive company. We listen to our clients so we can tailor our services to your business needs. We don't believe in 'off the shelf' packages, as every business is different.
Would your business benefit from its staff being able to work from anywhere? Regardless of what life throws at you. You can have your phone system, mobile phones, laptops, IT systems and applications working together as one, anywhere!
The Services We Provide:
Managed WiFi
MFTS provides comprehensive Wi-Fi surveys for buildings and businesses, enabling you to determine the optimal coverage for your needs. Additionally, we offer pre-installation planning to ensure that your Wi-Fi setup meets your requirements. Our proficiency in this area has earned us recognition, and we are proud to be featured in a case study conducted by Draytek, a prominent manufacturer.
Business Cyber Security
On a regular basis, employees may encounter fraudulent emails or harmful website links, which can automatically trigger malware designed to steal sensitive information and passwords. Unfortunately, if you or any of your staff inadvertently click on these links, the consequences can be severe. Therefore, it is crucial to have security measures installed on all your devices. These measures will alert you to potential threats, detecting them before any malware can be loaded and blocking access to them. At MFTS, we offer and manage industry-leading business cyber security solutions such as Vade, SentinelOne, and Sophos Anti-Virus and Endpoint Protection. These solutions actively monitor for threats, ensuring that you stay protected. Don't risk falling victim to a hack or malware attack. Safeguard all your devices and email by implementing robust security measures.
Reliable Business Broadband
Having a dependable supplier for your business broadband is crucial to ensure seamless operations within your company. There are various approaches to attain the necessary speed to keep your business connected. If you find yourself uncertain about which business broadband provider to select, MF Telecom Services is here to assist you. Our experts will guide you through the available options and recommend the most cost-effective solution that aligns with your specific business requirements and speed needs.
SIM Only Business Mobile
MF Telecom Services is available to aid you in selecting the most budget-friendly tariff based on your usage patterns. This includes the choice between 12-month and 24-month contract options. Our commitment extends beyond the initial setup, as we will consistently monitor your mobile phone bills to ensure that you remain on the most suitable plan. Whether it's transferring individual business users to our services during contract renewal or assisting with mid-contract switches, we are here to facilitate a seamless transition and optimise your mobile phone plans.
IT Support for Business
MFTS provides professional outsourced IT support services to businesses throughout the United Kingdom. By partnering with us, you can leverage our extensive expertise in areas such as Microsoft solutions, cyber security, data protection, and more. Our technical staff possess a range of accreditations, including DCNA, Azure, and Comptia Network+, ensuring that you have access to knowledgeable professionals in the field.
VoIP for Business
A hosted VoIP phone system offers an excellent alternative to traditional business phone systems, particularly for companies transitioning away from conventional office-based work setups. Additionally, it serves as a suitable option for businesses seeking to avoid the high initial expenses typically associated with purchasing an on-site business phone system.
Telephone System Support
Having a functional telephone system is crucial for the success of your business. Consider the consequences if your telephone system were to fail, and you lacked a maintenance contract or professional support. Fortunately, MF Telecom Services is here to assist you. We provide a dependable and knowledgeable service, even if you haven't directly subscribed to a maintenance contract with us. If necessary, our team of qualified engineers will promptly visit your location to assess your telephone system, identify any issues, and promptly resolve them. This thorough examination encompasses power supplies, programming concerns, circuit boards, and line faults, ensuring that your telephone system operates optimally.
Whatever your needs, MF Telecom Services will deliver a business telecom services and managed IT solutions to suit you. Fully trained in-house technical staff. Contact us today.