Moving Intelligence Ltd
( 34 )
AMI & Phantom have partnered with Moving Intelligence Group, providing UK vehicle and business owners with an unparalleled range of security vehicle tracking products. Expect the same exceptional customer service you've enjoyed for the past 20 years, along with unbeatable value. Safeguard your Motorhome, Camper, or Caravan with our insurance-accredited security solutions. Start protecting your Car today using our cutting-edge tracking technology. We also offer Plant Tracking and Comprehensive Asset Management for the construction industry. Choose Moving Intelligence for 20 years of industry-leading asset security.
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Latest Reviews
Had problems with the tracking system on my caravan. After speaking to tech support it was decided that it required a new SIM card & needed to be returned for repair. It was posted on Wednesday lunch but Ben phoned on Thursday 1600 to say they had received it & it was updated & would be returned asap. This was returned overnight & back with me @ 0920 Friday. Never had any problems with these guys as I have spoken to Will previously. Always 1st class service.
This is our 4th time we have had Phantom/Moving Intelligence fitted to our vehicles. Excellent product and always feel confident of the trackers and alarms.From the beginning we had a problem this time, but I have to say the customer service namely Ben Yearsley has been excellent. He arranged for a Fitter to come to our home and resolve the issues. Can not thank him enough and James the Fitter/technician who came out to resolve our issues.
Very rapid response when I accidentally set of the alarm and when I have raised any questions they have been fully knowledgeable of their product.
I set my Motorhome alarm off accidentally yesterday. Within seconds I received a text telling me it had gone off and within a minute I had a telephone call checking that all was well. I apologised for setting it off but was assured it was no problem as long as the motorhome was secure.This service gives me great confidence and is well worth what it costs.Thank you.
Had a tracker installed on new campervan and service from Moving Intelligence (My Phantom) has been excellent. Had a call on the day I was picking up the van to get me setup and when I contacted them, Ben on the support desk explained the various subscription options and how to use the app/portal to manage the tracking alerts for various scenarios e.g. when van being towed.
Had a Tracker fitted to my new camper prior to me taking delivery of it 7 months ago. I have to say i am hugely impressed by the device and the accompanying app. The app is very easy to navigate around and the information it gives is eccellent extrememly precise. Today i had an occasion to speak with Moving Intelligence' Tech Support on the number provided as I wanted a couple of things explained to me. I got straight through to Lester Stoddard. His explanations were spot on and very easy to follow and understand. Top marks to him as I struggle with anything Technical.
I set my Motorhome alarm off accidentally yesterday. Within seconds I received a text telling me it had gone off and within a minute I had a telephone call checking that all was well. I apologised for setting it off but was assured it was no problem as long as the motorhome was secure.This service gives me great confidence and is well worth what it costs. Thank you.
Had a problem with my Phantom alarm, rang and spoke to Will Jackson, talked me through to reset my alarm to factory settings over the phone, very knowledgeable and patient, problem sorted.
Very rapid response when I accidentally set of the alarm and when I have raised any questions they have been fully knowledgeable of their product.
Recently my Phantom tracker on my caravan stopped working. I logged a support call and spoke to Lester. He was very helpful and guided me through troubleshooting the issue, resolving the problem, and testing the fix which ment no onsite engineer was required. Additionally he called me to confirm the tracker was now functioning normally. All round good service.
Very rapid response when I accidentally set of the alarm and when I have raised any questions they have been fully knowledgeable of their product.
As with others I'm sure that you always have a problem when miles away from help and with dodgy signal. Sometimes these problems are self inflicted- like forgetting to replace battery in tracker unit.Lester Stoddard just spent a lot of time talking me through the further problems I caused by inadvertently trying to reprogramme the whole system.He was patient courteous and clear in his guidance - which i really appreciated as i was in deepest mid wales on holiday.Great job like all of the team there but tech support in particular deserve real praise. Great company and so glad we chose to protect our motorhome with them - compare and contrast with Vodafone automotive and another vehicle!
I ordered this tracker and it was delivered the next day.During this time I was emailed confirmation that an account had been set up for me and I was able to login and familiarise myself with the app etc.The instructions were clear and easy to follow. Being wireless makes the installation easy and after activating the tracker it was soon up and running and extremely accurate. If you want a good quality,accurate and easy to self install tracker then look no further.
This is our 3rd installation from phantom always professional from start to finish thank you jen Stanhope for arranging this, we look forward to knowing our caravan is now covered with moving intelligence.
A fantastic company,very pleasant and helpful,highly recommend,will always contact you if your alarm goes off or if there is a problem,If you need a alarm for your car/caravan give these a call first,you will not be disappointed.
Arrangements made with Jen Stanhope for a Tracker to be fitted to my caravan. There was some confusion regarding locations and initial booking didn’t go ahead; however, Jen went above and beyond to sort the problem, leaving extra notes to the engineer to avoid issues the second time and tracker has now been successfully fitted. In my absence I received good communication from the engineer from jyautos regarding the fitting and Jen rang immediately after to inform me the job had been completed. Excellent service and a big thanks to Jen for her excellent communication throughout. Highly recommended.
Paul gave really good advice about the type of tracker we needed. Fitting was organised to fit in with us. The fitter was great and carried out the job quickly and professionally. The tracker is accurate and works well (as I found out when I moved it without turning it off first!) Overall a really good experience with this company.
Very rapid response when I accidentally set of the alarm and when I have raised any questions they have been fully knowledgeable of their product.
What an effortless transaction from purchasing my phantom tracker and immobiliser from moving intelligence. After Darren came to carry out the install , very soon after I recieved a telephone call from Ben who arranged my lifetime subscription whilst guiding me through my fobs to installation of the app to my phone.Well done guys ,we are very pleased indeed 👌👏
I deal with Laura who is totally great to deal with and goes the extra mile to deal with any requests i have.currently never had any problems with this company unlike other tracking companys i have dealt with.
Jeniffer Stanhope . Sorted the installation date and times for my tracker and alarm. On the preferred date and time no that suited me with just phone call. Whole process was seamless.Thank you Jeniffer.
New Phantom 3 tracker fitted to our caravan seems like a good system time will tell. Great communication and customer service from Jen from start to finish.
Craig (Moving Intelligence) was helpful and efficient. Tracker fitted quickly and everything as expected. Phantom call center also efficient and helpful - as i discovered having accidentally set it off a couple of times while getting the hang of it!
Brilliant service, I have forgot to turn my tracker off a few times but the company has always called me within minutes to notify me, Fantastic customer service from leather this evening and on every occasion I have called the company.
Simply a fantastic service. From ease of purchase to moving heaven and earth for the installation in a limited window. Huge thanks to Craig McDowell who just couldn't do enough to smooth the process.
The phone was answered immediately after I had chosen the menu number.Lester was friendly, professional and helpful. I had a number of queries relating to the security system on my van which had been fitted on behalf of the previous owner. All my queries were were satisfactorily resolved by Lester.
The service and help, advice we had off Callum for choosing the right produts was excellant. Callum was very knowledgable and helpful when we asked many questions. From beginning of ordering the products we needed and having Alarm, Tracker & imobilser, the service was excellant. The equipment works how it should. There is a easy APP to down load so you can monitor your Alarm and tracker and being of the older age this is great as its not complicated in anyway. They respond straight away when alarm triggered, you get a call to check that everything is OK. The Tracker alerts you by text the minute the van is moved Can not fault any of the products off Phantom.Great value for money and piece of mind thank you Callum & Phantom.
As previously experienced when seeking tech advice about our Phantom tracker, the guidance has been spot-on, and conveyed clearly and concisely.
We have used Ami Nexis for the last 6-7 years who are absolutely fantastic in every way Jennifer Stanhope has a hugh roll to play in this relationship as she’s always prompt and professional at dealing with everything for our buisness.
Pick a new caravan up and needed to transfer my new tracker on to my existing account, called earlier this morning 5/6/2023, got to speak with Will Jackson, what an absolutely nice guy, he registered my new vehicle in minutes and applied my free years subscription you get with a new device, Will was extremely helpful very professional in his approach, fantastic customer experience for me, so a big thank you, Will.
Had an issue with my brand new caravan alarm. One quick call to Moving Intelligence, spoke with Lester who solved my issue straight away, simple and quick easy instructions to follow. Amazing service from a genuinely efficient guy. Well done and there was I thinking it would be a return visit to my dealers. Thank you for your professionalism and effect service. Super pleased.
Recently my Phantom tracker on my caravan stopped working. I logged a support call and spoke to Lester. He was very helpful and guided me through troubleshooting the issue, resolving the problem, and testing the fix which ment no onsite engineer was required. Additionally he called me to confirm the tracker was now functioning normally. All round good service.
Had Phantom fitted on our motorhome. Thought I'd turned it off, (being new to it) within 5 mins got a tracking call, I'd only turned if on. Hadn't even set things up. Company definitely on the ball.
I purchased a Phantom (now Moving Intelligence) nearly 3 years ago for my caravan, absolutely brilliant and far superior to the manufacturers fitted tracker. And the app is fantastic, the unit can be activated and deactivated from the app, and it shows caravan battery charge state, records caravan mileage done, etc. Thumbs up from me. 👍
