Full Review List for:
Online Reality
(173)
Unit 4A, Westpark 26, Wellington, Somerset, TA21 9AD, United Kingdom
Online Reality is a resource for office furniture, contract furniture, and healthcare furniture and equipment buyers. Our products include Café Furniture, Seating, Conference Furniture, Storage, Restaurant Furniture, Desks, Outdoor Furniture, Reception Furniture, School Furniture, Accessories and Home & Garden Furniture. Numerous clients throughout the UK and abroad have recognized us as a key supplier.
More Information
The Approved Business review system is based on honesty and impartiality. These reviews are written and submitted by real people, which we believe will help businesses and customers to buy with confidence from the reviewed company.
Latest Reviews
Online Reality
Always excellent customer service. Very good at follow up to ensure that we are completely satisfied wiht the products.
Mrs Emma Sanderson
- 10/08/2023
Online Reality
Great service, very helpful, delivered ahead of time and the table top is perfect.
P Blair
- 09/08/2023
Online Reality
Desk is nice, service was nice. Can''t complain.
Oliver H
- 08/08/2023
Online Reality
This company had exactly what I needed with great customer service and swift delivery.
Ayse Mustafa
- 07/08/2023
Online Reality
Great values desk, prompt delivery.
Tim Murray
- 04/08/2023
Online Reality
Delighted with the purchase and the after-sales care provided by Mark Thackray - has led to further purchases.
They''ve been incredibly responsive, delivery on time (considering it was sent from Somerset to Aberdeen, was great), would highly recommend this company.
They''ve been incredibly responsive, delivery on time (considering it was sent from Somerset to Aberdeen, was great), would highly recommend this company.
Phil .
- 03/08/2023
Online Reality
Great sales guy - really helped me understand exactly what I needed and even threw in a freebie. It''s definitely worth ringing up! They deliver and assemble it for you - I couldn''t find a competitor who also did the assembly. Desk itself works like a dream and bears the weight of 2 monitors plus other equipment seemlessly. It''s had a massive impact on my otherwise sedentary working lifestyle.
Ben Sutton
- 02/08/2023
Online Reality
Great Service, Quality products!
We have used Online Reality for several large orders and always found them to be helpful and professional, delivery is prompt and communications throughout are pleasant. We will continue to use them.
We have used Online Reality for several large orders and always found them to be helpful and professional, delivery is prompt and communications throughout are pleasant. We will continue to use them.
C Tomlinson
- 01/08/2023
Online Reality
Cabinet, great quality. Delivered as agreed. This the second garage cabinet that I have bought from Onlinereality and am very pleased.
Cameron Nelson
- 31/07/2023
Online Reality
We are very happy with the product and install. There was a small issue post install, which was attended to and resolved quickly. The customer service overall was excellent and the product is of great quality.
Anonymous . of College Of West Anglia
- 28/07/2023
Online Reality
I CANNOT FAULT CAFE REALITY IN ANY WAY. PRICE WAS COMPETITIVE, DELIVERY AS PROMISED, CUSTOMER SERVICE THE BEST I HAVE EVER DEALT WITH.
Dylan Davies
- 27/07/2023
Online Reality
Ordered a boardroom table which arrived damaged. Within a week I had a brand new table sent out to us as well as the old one collected. Really fast turn around, customer services are excellent in dealing with any problems. Georgia was most helpful with staying contact throughout the process and it was assuring for such a big company to have a one on one service. Highly recommend Office Reality. Great prices. Great service.
Lee Firand
- 26/07/2023
Online Reality
We’ve been able to customise the curved partition according to our needs maximizing the functionality of our new office. Also, thanks to the samples that were sent, we managed to check the colours and match them with the existing furniture. Liam has been very helpful throughout the whole process and Mark has been very efficient in the after-sales service. The delivery all the way to London was in time to complete our office before the event with clients and the quality of the divider is really good.
Fabi .
- 25/07/2023
Online Reality
Really helpful team when contacted them on the phone, Liam was fabulous and a huge help, so hope he gets recognised for that! We needed a really fast delivery, which they were able to arrange for me. The tables were ordered one afternoon and arrived first thing the following morning. Table tops are really good quality and just what we need. Won''t hesitate in buying from them again when the need arises. 5 big stars - thank you!
Lizzie .
- 24/07/2023
Online Reality
Great service and value. Ordered a new desk chair and arrived on time as planned. Good quality too.
Eddie Griffiths
- 21/07/2023
Online Reality
I was in need of an office chair as I am currently working from home and I tried many different suppliers before finding Online Reality. I was impressed with their wide choice of product ranges on line. I gave them a call to ask a few questions and get some advice and I had the pleasure to speak and get help from Jake. Jake was very helpful throughout my whole experience, from the product choice to the after sale service. I made my chair choice after exploring a few different alternatives. This was delivered just a couple of days after placing the order. I had a bit of an issue after I assembled it. I got in touch again with OR straight away and they promptly assisted and ultimately managed to find a suitable solution. I received a level of customer service that I very hardly managed to find before. Everything was dealt with professionalism, knowledge, patience, kindness and in a very timely manner. I would highly recommend OR to anyone and I will surely use them again for myself in the future. Thank you again!
Anna Cirillo
- 20/07/2023
Online Reality
I never write a review.
Upon stumbling across this site I was a tad apprehensive as I''d never heard of them before. However, my need for a new chair due to working from home outweighed any reservations so I proceeded ahead nevertheless. I received an email shortly after placing my order from a great chap called Tommy, the operations manager, informing me that my chair was out of stock however he had voided my transaction so that no money has or would leave my bank account, Without any prompt! I then asked if they had anything similar immediately Tommy came back with an alternative that BETTER matched my requirements, I purchased it immediately and I can''t wait to receive my purchase in the next few days. Thank you Tommy for your support, a 1st class service and example of how customer service should be handled - that''s how business should be done!
Upon stumbling across this site I was a tad apprehensive as I''d never heard of them before. However, my need for a new chair due to working from home outweighed any reservations so I proceeded ahead nevertheless. I received an email shortly after placing my order from a great chap called Tommy, the operations manager, informing me that my chair was out of stock however he had voided my transaction so that no money has or would leave my bank account, Without any prompt! I then asked if they had anything similar immediately Tommy came back with an alternative that BETTER matched my requirements, I purchased it immediately and I can''t wait to receive my purchase in the next few days. Thank you Tommy for your support, a 1st class service and example of how customer service should be handled - that''s how business should be done!
Tris B
- 19/07/2023
Online Reality
I ordered a chair over the weekend. The order was accepted but unfortunately over the weekend online reality found it was no longer in stock. Tommy contacted me on Sunday. Offered and alternative for the same price and still delivered on time.
Fantastic service all round. Excellent comms and very very nice product.
Thank you.
Fantastic service all round. Excellent comms and very very nice product.
Thank you.
Paul Oliver
- 17/07/2023
Online Reality
I ordered a desk to work from home, with next day delivery and started to encounter a lot of problems. Difficult to get hold of and wouldn’t respond to emails. However, when I got hold of Jake, he was nothing but helpful. Supplier issues and courier delay were out of their control, but Jake did his best to support my purchase. He changed out supplier half way through in attempt to get a desk sooner. He contact the factory to chase and forwarded any responses to keep me updated. As it transpired, the delays were subsequently out of their control. Doing their best during challenging times, would buy from them again if needed.
Shaun .
- 14/07/2023
Online Reality
Have to give Onlinereality 5 stars. I ordered a chair a few weeks ago from Viking Direct, having posted 2-3 days delivery! After sending many emails and phone calls I finally learned it was now on back order, so I cancelled. I found a better looking chair and ordered it from Onlinereality, Ian said probably 4 working days to deliver (after he checked it was in stock) but managed to get me it delivered in 3! Just what I wanted and needed!
R Parker
- 13/07/2023
Online Reality
Excellent service. I ordered a chair but when it turned out that it was out of stock, the replacement was offered and agreed quickly. Response to inquiries is almost instant - I felt that my choice and satisfaction really mattered.
Anonymous .
- 12/07/2023
Online Reality
I sit on a Senator FreeFlex chair all day when I''m working in the office, one of dozens, all identical of course. But I''m not in the office! I borrowed one two days before lockdown when I could see what was coming, and it''s been comfortable but now it has to go back (shame they told us not to borrow things a week later...). So I ordered one for myself, as I could be sure that it would be OK with my tendency to lower back pain. These chairs are highly adjustable, and as the backrest can float relative to the seat base my back is fine on it. It costs more than something from the high street or retail park outlets, but you can customise your order to quite a high level. Just be warned that the colour charts are a bit under-saturated so that muted green Uptown is actually quite bright!
I can''t complain about OfficeReality service and delivery: I ordered on 5th June, the chair was delivered this morning, 4 weeks and 6 days later. Thanks, OfficeReality, and Senator Group!
I can''t complain about OfficeReality service and delivery: I ordered on 5th June, the chair was delivered this morning, 4 weeks and 6 days later. Thanks, OfficeReality, and Senator Group!
Mr Andrew Scaife
- 11/07/2023
Online Reality
Good customer service. Very pleased with product - good quality. I have used this company several times.
Sarah Atkinson
- 10/07/2023
Online Reality
Great customer service! Would happily order again as the items received was of a great quality and arrived in the time frame given by the company.
Anonymous . of AE Dance School
- 07/07/2023
Online Reality
We are really pleased with our new office furniture, delivered promptly with good instructions. Would recommend.
Rochelle ''Bambi'' Scears
- 06/07/2023
Online Reality
Really good customer service, affordable products. Would recommend.
A H
- 05/07/2023
Online Reality
We were looking for some screens to use around our bar area and Online Reality had just what we needed, The Fort Safety screen is height adjustable, perfect what we needed and it even went up high enough to fit our tallest pint glass underneath. They were delivered quickly and came assembled ready to use. Thanks again Online Reality.
Mrs Jennifer A Oxby
- 04/07/2023
Online Reality
Great service and value for money.
Jessica .
- 03/07/2023
Online Reality
I purchased two free standing screens at the start of this year and can say I’m really happy with the quality and the price was reasonable. Also the service was great throughout and delivery was well communicated. I would definitely by from this company again.
Nadia .
- 30/06/2023
Online Reality
Excellent service, from start to finish and extremely quick delivery!
Anonymous . of Brook Food
- 29/06/2023
Online Reality
Excellent service throughout, nothing was too much trouble and we felt extremely valued as a customer. Sophia from the customer service team in particular was an amazing help.
Anonymous . of Cooper Properties Ltd
- 28/06/2023
Online Reality
Ordered a tambour cabinet which arrived in the expected lead time with no issues. Would definitely use again with no hesitation.
Robert S
- 27/06/2023
Online Reality
Needed to ensure office space was safe to operate throughout current pandemic. Could not have asked for a better response or timely delivery. Whoever we had contact with dealt with our enquiry with professionalism and clearly had good knowledge of the products they were selling.
Jill .
- 26/06/2023
Online Reality
Fantastic service, quick delivery and great communication the entire way through. Would highly recommend this company to anybody.
Sam Scott of Sam Scott Photography
- 23/06/2023
Online Reality
Delivery was a bit slack but price and quality is very good.
Marky B
- 22/06/2023
Online Reality
Great company with high quality products and services. Cannot recommend enough!
Georgia Ann
- 21/06/2023
Online Reality
Quality products, great prices, great customer service.
Anonymous . of Ali Ashcroft-Spurr
- 20/06/2023
Online Reality
Office Reality have been extremely helpful from finding the right product for our needs and requirement through to the receiving the product. The staff were polite and ever so helpful.
Sophie .
- 19/06/2023
Online Reality
Excellent Service and Furniture. It has been a delight working with Tom. Every step has been hassle-free. I would readily recommend the company.
Anonymous . of Sage Urology
- 16/06/2023
Online Reality
Excellent service from placing the order through to delivery, and at a competitive price point - thank you.
John Black
- 15/06/2023
Online Reality
I don''t often give reviews but found the customer service to be excellent. We bought two chairs around 8 months ago with quick delivery (during the worst part of the initial wave of the pandemic). A small fault appeared in one of hte chairs last weekend and within a few hours of emailing the team a replacement was already on its way. Would definitely use again and would recommend to friends, colleagues, and family.
Paul Flanagan
- 14/06/2023
Online Reality
I recently ordered two of the same item from Online Reality a day apart, and was pleased to receive both orders in the same box within the shipping period of the first ordered item.
Ben Wallis
- 13/06/2023
Online Reality
Ordered twice from this company, unfortunately the desks I ordered were out of stock for a couple of weeks on both occasions, however I was swiftly emailed with alternatives by Tommy and Adam. The customer service for this company is brilliant, and the desks are of the highest quality and really easy to put together. The next day delivery option on part of their range is phenomenal. I will 100% be purchasing all of my office supplies from this company in the future. An absolute pleasure.
Yasmine Langford
- 12/06/2023
Online Reality
We ordered a desk chair having searched for almost 6 weeks for the perfect one to match the office. It arrived within a couple of days, result! Easy to put together and super comfy, even better!
Thank you OnlineReality!
Thank you OnlineReality!
Jetta .
- 09/06/2023
Online Reality
I ordered an office chair for my home office. It arrived really quickly, was easy to assemble and is very comfortable. Great value for money.
Claire Harding
- 08/06/2023
Online Reality
Excellent service.
Ralph .
- 07/06/2023
Online Reality
Brilliant Company.
Ashleigh Boag
- 06/06/2023
Online Reality
Good desk. Just what I needed. 👍
L Foster
- 05/06/2023
Online Reality
Very reliable service & products.
D C
- 02/06/2023
Online Reality
Excellent quality furniture, swift delivery and first rate customer service.
Martin Ellis
- 01/06/2023
Online Reality
Good quality goods, fast delivery, would recommend.
Yvette Gregory
- 31/05/2023
Online Reality
Great company. All goods were high quality and on time.
Ben White
- 30/05/2023
Online Reality
Worth the wait. Very pleased with my desk screen and the service provided.
Anonymous . of Glazing Store
- 26/05/2023
Online Reality
They delivered what they commited.
Zohaib .
- 25/05/2023
Online Reality
Good quality, fast delivery, nice staff, I recommend with confidence!!!!
Carmen Gaman
- 24/05/2023
Online Reality
High chairs are very strong, very satisfied.
Eva Svabova
- 23/05/2023
Online Reality
Great quality product with fast and efficient delivery.
Landal Belvedere
- 22/05/2023
Online Reality
Excellent quality, stylish, durable, comfortable garden chairs.
Delivery driver was polite and courteous.
Delivery driver was polite and courteous.
Miss M J Smith
- 19/05/2023
Online Reality
Good quality products delivered on time.
Charles Whiteman
- 18/05/2023
Online Reality
Excellent products and a super fast delivery. Overall extremely please.
Debbie Ferrari
- 17/05/2023
Online Reality
Helpful staff who gave useful recommendations and advised when delivery would take place.
Lynette .
- 16/05/2023
Online Reality
Excellent customer service, prompt delivery and very pleased with the quality of the furniture.
Nichola Goldsack
- 15/05/2023
Online Reality
Very easy to work with super efficient delivery can highly recommend.
Stephen Cole
- 12/05/2023
Online Reality
Quick, hassle free service, product is as it states on website.
Simm .
- 11/05/2023
Online Reality
Great items, great service and super quick delivery turnaround.
Chloe .
- 10/05/2023
Online Reality
Great quality of the items, quick and professional service.
Brigita .
- 09/05/2023
Online Reality
Product arrived in good time and exactly as described. Will use again.
Dan James
- 05/05/2023
Online Reality
Reality online is a good company and provided the product on time.
Nadia Dara
- 04/05/2023
Online Reality
Great product - very good value and delivered next day. Would thoroughly recommend this company.
Paul Newman
- 03/05/2023
Online Reality
Really pleased with products, even when a few turned up smashed they replaced them with no hassle.
Joanne Colledge
- 02/05/2023
Online Reality
Excellent customer service, prompt delivery and very pleased with the quality of the furniture.
Nichola Goldsack
- 28/04/2023
Online Reality
Was very happy with my order, good quality, and was kept in the loop with every stage of my order.
Kayleigh-Ryan Palmer
- 27/04/2023
Online Reality
Great value quality product. We needed new balcony furniture and this was just the ticket and delivered on time.
Adam Aslett
- 25/04/2023
Online Reality
Excellent quality, stylish, durable, comfortable garden chairs.
Miss M J Smith
- 24/04/2023
Online Reality
The product was delivered as ordered, in good time and with the delivery driver phoning in advance, as requested.
Anonymous . of ACSR
- 21/04/2023
Online Reality
Great service, installed the desk exactly where I wanted it. The desk itself is great, no issues with it at all.
Mr Chris Starkey
- 20/04/2023
Online Reality
We ordered Poseur tables and bar stools. Very good quality, amazing service and fast delivery.
Highly recommend!
Highly recommend!
Craig Yeoman
- 19/04/2023
Online Reality
Always great service and solid quality products. Have used for a number of years to expand our furniture.
Sam .
- 18/04/2023
Online Reality
Great customer service. Item arrived damaged but replacement provided quickly with no additional charges. Will use again.
Angus Smith
- 17/04/2023
Online Reality
Great product, good quality and very competitive price. The service was excellent with good customer service.
Jeanette Shingler
- 14/04/2023
Online Reality
I ordered an office chair for my home office. It arrived really quickly, was easy to assemble and is very comfortable. Great value for money.
Claire Harding
- 13/04/2023
Online Reality
I order 2 lots of stackable outdoor barstools. Great price super fast delivery and great seats. Really pleased all round, thanks guys.
Gary .
- 12/04/2023
Online Reality
Great range of chairs, I contacted them via email and they were very helpful. Prompt delivery and I am very happy with my new ergonomic office chair.
Richard .
- 11/04/2023
Online Reality
It was easy to place an order, great prices, and my item was received as expected on the due date.
I will be placing using these again in the future.
I will be placing using these again in the future.
Kirsty Phillips
- 06/04/2023
Online Reality
Really happy with the outdoor furniture and dining furniture for our holiday lets. We got a great price and the service was fantastic. We will definitely be back.
Christine Beavis
- 04/04/2023
Online Reality
Quick delivery of a reception desk and matching drawer set, great quality product which the delivery team had assembled in no time, would recommend to others.
Dan V
- 30/03/2023
Online Reality
My saddle chair was recommended by a chiropractor and has been really helpful with my back pain. It was delivered quickly and was of a high quality.
Anna .
- 29/03/2023
Online Reality
We are very happy with 12 x Equation Trapezoidal Classroom Tables that we ordered. They arrived on time as advised and would recommend using this company.
Anonymous .
- 28/03/2023
Online Reality
We have received an excellent service and would highly recommend. Competitive pricing and we are also updated on the delivery status with Office Reality.
Joanne Carr
- 27/03/2023
Online Reality
Ordered 25 Stakka chairs. Ordering process easy and delivered very quickly. Second purchase from this company and we have had no problems with either order.
Mark Saxon
- 24/03/2023
Online Reality
Great service. Any questions I had I sent an email to the team and they got back to me. Followed instructions and called before hand in regards to delivery.
Rizwaan Saleh
- 23/03/2023
Online Reality
Great service. I hadn’t selected the right delivery option and they quickly and easily made the change for me.
Alex Samuels
- 22/03/2023
Online Reality
We found an aluminium table at the best price. It came back in stock weeks before expected and was delivered within a week of ordering. Excellent service.
Ian .
- 21/03/2023
Online Reality
Excellent service throughout, nothing was too much trouble and we felt extremely valued as a customer. Sophia from the customer service team in particular was an amazing help.
Anonymous . of Cooper Properties Ltd
- 20/03/2023
Online Reality
We ordered 7 canteen tables and they arrived in excellent condition within a week of ordering. Would definitely order from here again. Excellent service.
Susan .
- 17/03/2023
Online Reality
We recently bought some outdoor benches, they arrived quickly, were easy to assemble and they look great! Good value for money and cheaper than other suppliers.
Darren Smart
- 16/03/2023
Online Reality
A good product … an expensive chair is not an easy thing to buy online but it was easy, it arrived on time and it looks and feels like the website promised. Recommended.
Mr Richard Gray
- 15/03/2023
Online Reality
Simple purchase process with no problems whatsoever. Office desk arrived as per leadtime or possibly slightly earlier which was welcome news. Great quality product.
Tony Bowen
- 14/03/2023
Online Reality
We used them for cafe furniture for our new office. Loved the range available for size, style and colour. Prompt service and goods arrived safely.
Ann .
- 13/03/2023
Online Reality
I recently ordered two of the same item from Online Reality a day apart, and was pleased to receive both orders in the same box within the shipping period of the first ordered item.
Ben Wallis
- 10/03/2023
Online Reality
I received excellent service when I wanted to replace an existing computer chair. Pleasant, helpful personnel and reasonable cost.
I would recommend this company.
I would recommend this company.
Loane Halshaw
- 09/03/2023
Online Reality
Fast, reliable service. The tables we bought were just as seen on the site. Delivery was swift and friendly. Very pleased with the purchasing experience from start to finish.
Cameron Mckeown
- 08/03/2023
Online Reality
Office Reality have been extremely helpful from finding the right product for our needs and requirement through to the receiving the product.
The staff were polite and ever so helpful.
The staff were polite and ever so helpful.
Sophie .
- 07/03/2023
Online Reality
Onlinereality.co.uk are a good supplier for office furniture. Their delivery, service and prices are excellent. The product quality is exemplary. I am very happy with my purchases.
Dan .
- 06/03/2023
Online Reality
Great service , I hadn’t selected the right delivery option and they quickly and easily made the change for me.
Alex Samuels
- 02/03/2023
Online Reality
We ordered a new conference table from Online Reality and received good service, the item arrived as promised and was a quality item. I would buy from them again with confidence.
Rebecca Wycherley
- 01/03/2023
Online Reality
Second order for an office chair and as with the first, the order arrived promptly, well packed and complete. Chair was easy to assemble and has proved very comfortable.
Mark Garrett
- 28/02/2023
Online Reality
From requesting a quote to having the delivery team arrive on time and install the furniture. I would highly recommend them. They were friendly and very professional.
Sonia Vickers
- 27/02/2023
Online Reality
Ordered height adjustable tables for an art/crafts classroom. Excellent service, excellent quality of product, can''t ask for more. Will be ordering more tables. Would highly recommend.
Herprit .
- 24/02/2023
Online Reality
Excellent service from start to finish. Ordering online easy and user friendly, delivery on time and items installed and assembled without any mess or fuss. Highly recommend!
Julie Dawson
- 23/02/2023
Online Reality
Purchase of my order was easy, the colour I had ordered was actually unavailable but communication to alter the order rather than cancel it was very efficient and friendly. Would order again!
Robyn .
- 22/02/2023
Online Reality
We had to make some changes to our normally crowded office and this company delivered. The new furniture arrived in super quick time and the process was painless for once! Thanks guys we will be back.
Jakeb Heywood-Cann
- 21/02/2023
Online Reality
I ordered an office chair and was very pleased at the speed of delivery and the courteous service I recieved. The chair itself is just what I wanted and of good quality. I will defo use them again.
Keith Jackson
- 20/02/2023
Online Reality
I needed a specific size of desk suitable for my home office and the Astro single bench desk from OnlineReality met the needs. I ordered one, hoping it would be sturdy enough for the job. It required some assembly on arrival, but that only took about 15 minutes. It is excellent, super smart and very stable. It was so good I ordered I had a chat with their sales team about a matching set of pedestal drawers to go with it, which I have now received. I''m super impressed with the quality of both the desk and the pedestal as well as the service I received at every step of the purchase process, including the accuracy of information and updates on delivery times etc. Highly recommended and will be my go to company for future office furniture.
Alastair Craig
- 17/02/2023
Online Reality
Excellent service from start to finish. There was a delay in part of our order which was quickly advised and actually arrived before the expect due date. Quality is good also and at a reasonable price.
Nicola .
- 16/02/2023
Online Reality
We are extremely pleased with our rattan chair . Excellent quality and size . Delivery was prompt .
After sales service from this company was exceptional. Would definitely recommend, and will use the company again.
After sales service from this company was exceptional. Would definitely recommend, and will use the company again.
Richard Wood
- 15/02/2023
Online Reality
I am extremely happy with my experience, the pedestal table stand is first class quality and when I contacted the company for advice, they were impeccable and my whole experience has been amazing, thank you.
Graham .
- 14/02/2023
Online Reality
Found just what we wanted for outdoor eating for two. Fantastic flip top table of great quality. Well made and sturdy to use and the metal top is easy to clean. Good company to deal with.
Peter Flowers
- 13/02/2023
Online Reality
Communication during Sale and after Sale were excellent. Items arrived as expected. Easy ordering process online. We purchased wheeled screens and subsequently ordered more. Faultless service and good price.
Kirsten Purnell
- 10/02/2023
Online Reality
I think that the true test of a company is how they react when things don''t go smoothly. First there were delays in delivery of my garden table due to circumstances beyond their control and then when it arrived one of the supplied bolts was the wrong size. Throughout the process I had someone to communicate with who answered promptly and very honestly to my frequent requests for updates on estimates for delivery. When I requested the correct fitting it turned up the day after I supplied Joe with the details he needed. Just excellent customer service ... and by the way the table is pretty good and does not disappoint - worth the wait, well made, very easy to assemble and looks great.
Christopher Waugh
- 09/02/2023
Online Reality
First time ordering from office reality and they did not disappoint! Great quality and fast delivery. The team are great, especially Adam for sorting things so quick and keeping me up to date. Would definitely recommend!
Elisha .
- 08/02/2023
Online Reality
First time I have used the site, great service from Mark really appreciated him going the little extra to help get what I needed - more companies like this with people like Mark and the world would be a wonderful place.
David .
- 07/02/2023
Online Reality
We had a unique request for a chair and Tom in onlinereality was excellent. We are really happy with the chair and would have no hesitation in recommending them. Five stars for brilliant customer service.
Anonymous .
- 06/02/2023
Online Reality
Very pleased with the cupboard we ordered. Easy to assemble and product was as described. Excellent customer service and good quality furniture. We will definitely be using this company again in the future and would 100% recommend!
Emma Swinden
- 03/02/2023
Online Reality
I have recently ordered an executive leather chair and I''m very happy with the product and the service received. The shipping was very fast and the chair is very nice and comfortable. Highly recommended.
Sm .
- 02/02/2023
Online Reality
Excellent product and service. We were looking for comfortable dining chairs to fit with our new quirky dining corner in our kitchen. We are really delighted with them!
KOSZUTA .
- 01/02/2023
Online Reality
I purchased an outdoor table and 2 benches which are great. I actually ordered an indoor version but was able to change my order easily, so customer service is great. Delivery did take longer than anticipated though.
Emma Middleton
- 31/01/2023
Online Reality
Really easy to use website and ordering, good customer service and follow up. Excellent product quality - Screens were available in great range of colours and sizes and arrived as advertised. Would definitely recommend.
Claire Graham
- 30/01/2023
Online Reality
Ordering online is quick and easy. We have placed several orders with Office Reality for desks, chairs and bookcases. Fast and efficient service and kept up to date on delivery or if stock is not available. Excellent service.
Anonymous . of Brooklands Museum
- 27/01/2023
Online Reality
I was a bit cautious at first, but please don''t read into the bad reviews. After calling the sales line I managed to receive amazing advice on different products I was looking at and they sourced everything I needed for my office. From lockers to tables, the whole process was easy. I called the customer services line and the girls Georgia and Sophia were really helpful and managed to get my delivery dates very quickly. The products have arrive today and they are such good quality and the service at office reality is to a very high standard. I fully recommend them for all your needs, best service, best products!
Rachel P
- 26/01/2023
Online Reality
I brought a mesh chair early 2021 and was really happy with the product and recently brought another similar chair for my husband. The chair is comfortable and looks good in my home office. The company responds to my email swiftly.
Belinda L
- 25/01/2023
Online Reality
I have been ordering chairs on behalf of colleagues during lockdown and I can say that I received the best service. The staff are really helpful when you call them and they deliver on time. Thank you you for making my life easier.
Susana Fernandez
- 24/01/2023
Online Reality
Office reality were friendly and helpful. They confirmed our online order promptly once we had placed it and advised delivery timescales. They also responded to further detail requests in timely manner. Great customer service.
Na .
- 23/01/2023
Online Reality
Needed to ensure office space was safe to operate throughout current pandemic. Could not have asked for a better response or timely delivery. Whoever we had contact with dealt with our enquiry with professionalism and clearly had good knowledge of the products they were selling.
Jill .
- 20/01/2023
Online Reality
Superb as always, I look to these for sturdy, practical and well-built furniture before looking elswhere. I needed a high chair with arm for my mother. Spot on, tons of colour choices and delivered when promised. Excellent quality.
Rachael Wilson
- 19/01/2023
Online Reality
My experience was great! Responses to questions I had were quick and helpful. We received our order very promptly, and the prices were much better than other places I had considered. Would definitely buy from here again.
Emma .
- 18/01/2023
Online Reality
Excellent product and service. We were looking for comfortable dining chairs to fit with our new quirky dining corner in our kitchen. We are really delighted with them!
KOSZUTA .
- 17/01/2023
Online Reality
Looking for the neatest multi-plug solution, to power multiple monitors and a desktop tower, found these guys had the neatest, designed to screw fix or self-adhesive pads to the desk underside. Arrived quickly and the product quality did not disappoint.
Kevin Armstrong
- 16/01/2023
Online Reality
After reading a lot of reviews you''re always a little wary, especially when ordering online having not seen anything in person. We ordered a desk chair having searched for almost 6 weeks for the perfect one to match the office. It arrived within a couple of days, result! Easy to put together and super comfy, even better! Thank you, Online Reality!
Jetta .
- 13/01/2023
Online Reality
Absolutely brilliant service from this company. I had a weird small sized corner desktop and they supplied a small adjustable desk frame to fit. From online sales, back office sales, customer services and factory they were all very helpful and provided support until I was very satisfied with their product. Highly recommend this company.
Jacqui White
- 12/01/2023
Online Reality
I don''t often give reviews but found the customer service to be excellent. We bought two chairs around 8 months ago with quick delivery (during the worst part of the initial wave of the pandemic). A small fault appeared in one of hte chairs last weekend and within a few hours of emailing the team a replacement was already on its way. Would definitely use again and would recommend to friends, colleagues, and family.
Paul Flanagan
- 11/01/2023
Online Reality
My experience purchasing a 1600x1600 corner desk from Online Reality was excellent from start to finish. When I first enquired about a prospective purchase, they quickly provided samples of the wood to match against my existing furniture to help my selection. Although the lead time is quite long, this was a bespoke item, and they comfortably met the delivery schedule. The delivery team quickly assembled the desk in the location pointed out to them, cleaned up, and removed all packaging. The desk itself is well made and meets my expectations fully.
Dr Graham Tobin
- 10/01/2023
Online Reality
Fantastic customer service and amazing…
Fantastic customer service and amazing product (Florence Knoll white leather sofa). Mark and the team helped ensure the sofa was the right spec, rang me to organise prompt delivery. Very impressed by the quality of the sofa at such a competitive price. Thank you guys!
Fantastic customer service and amazing product (Florence Knoll white leather sofa). Mark and the team helped ensure the sofa was the right spec, rang me to organise prompt delivery. Very impressed by the quality of the sofa at such a competitive price. Thank you guys!
Monica Drew
- 09/01/2023
Online Reality
Ordered a table and four chairs for the patio and these were delivered in line with the stated waiting period of 7-10 days. We received an email receipt and order confirmation quickly and a short email a few days later with a delivery date. Didn''t find it easy to use the web chat service which didn''t seem to be working so used an email address instead. Really happy with furniture, that wasn''t widely available elsewhere.
Stephen Dallamore
- 06/01/2023
Online Reality
For our new office, I was looking for something a little bit different. I found some really stylish things out there at some ridiculous prices, and then I found Office Reality which gave me the stylish look I wanted at a more affordable price. The ordering process was smooth. As it was a bespoke order, there was a longer lead team which I was happily aware of, and the sales team kept me updated with the expected delivery. The delivery was also really smooth - the drivers were very helpful in taking it where we needed it, and gave a quick rundown of how to put it together as well. Assembly was simple, and the instructions were clear. I would happily recommend Office Reality and I would definitely use them again.
Mark .
- 05/01/2023
Online Reality
I needed 8 office chairs on a next day delivery. I dealt with the Operations Director, Tom, who was extremely helpful from placing the order through to delivery. Chairs are great value for money, comfortable and the quality is fab!
Cheryl .
- 04/01/2023
Online Reality
Bought two outside bar stools. So impressed with the sturdiness and quality. I will always come to Onlinereality instead of going to the usual high street brands. Delivery time was spot on and the best thing was no putting together so no weak joints. Very solidly custom made. Thank you very much.
Sue .
- 03/01/2023
Online Reality
Now that I am working from home full time I ordered a height adjustable desk and monitor arms. The monitor arms came the next day and the desk not long after. I''d been eyeing one for a while and the price and quality of the desk is fantastic. I love having the option of sitting or standing! Great communication when I chased up the desk, I got a call back to let me know when it was going to arrive. Would highly recommend!
Luke .
- 23/12/2022
Online Reality
My son desperately needed an office chair for uni. I didn''t want to pay huge price £70 approx ordered it and was delivered direct to my son. Who then assembled it him self ie new to this self assembly stuff and was over the moon with it....good value excellent delivery service.
Anonymous .
- 22/12/2022
Online Reality
Bought some chairs for the garden and I''m very happy with them, they appear to be durable and of good quality and should hold up well to the elements . I expect to add to the collection in future .
Zoe Mummery
- 21/12/2022
Online Reality
Great quality product, quick delivery, easy assembly, fantastic service! The post sales service was great too! We can strongly recommend Office Reality and will be using them again in the future.
Kristo .
- 20/12/2022
Online Reality
We ordered a new desk from Office Reality to match our existing desks. Customer services were very helpful in finding the right product for us which arrived promptly and exactly as described. Thank you very much, would recommend.
Michael Mann
- 19/12/2022
Online Reality
Easy to order, no faffing. Very quick and efficient service. Communication brilliant and friendly. Would definitely order from them again. We ordered 3x swivel office chairs a few weeks back for work, delivery was quick, they arrived already put together. What a dream! Also staff are noticing posture also has improved since using this product. All round a big yes from us.
Jess .
- 16/12/2022
Online Reality
I ordered some office furniture for my home office and it was so easy to order. The staff were friendly, knowledgeable and helpful. The deliveries were on time and the drivers made sure that the items were put where we wanted them. The items were sturdy and of good quality - particularly the desk which was a flat pack but is very heavy and solid. I would definitely order from Office Reality again in the future.
Mr Brown
- 15/12/2022
Online Reality
We placed an order for a cabinet for our office, specifically the B-Mono White Tambour unit. It came on time (even a day early, if I remember correctly!), pre-assembled except the inside shelves, and the delivery driver even helped us place it in its intended area. We had a personal follow up email not long after to check that everything went well, which was a nice change of pace from baseline service elsewhere. Overall very satisfied with the service & product from Office Reality. Thank you.
Ren Kline
- 14/12/2022
Online Reality
Product arrived promptly, well packaged and was easy to assemble in minutes. Good quality fabric and stitching. Pleasantly surprised to have no issues with a first time buy from an online retailer. We will be return customers.
Elizabeth .
- 12/12/2022
Online Reality
Excellent customer service from Adam throughout. When we bought a bookcase that would be big enough to hold our A4 box files the one we originally selected was no longer available. Adam emailed to suggest other alternatives, one of those we ended up buying and the change in our order was processed the same day.
Anonymous Hawk Estates
- 09/12/2022
Online Reality
We needed to replace the chairs we use in our counselling rooms, training room and 1 - 1 rooms with chairs that were easy to keep covid safe. The colour we purchased worked well with the ethos of Hamoaze House. The ordering procedure was excellent, as we needed to have a pro-forma invoice up front, which was handled very quickly. Delivery was excellent. All in all a very good experience.
Mrs Hogan
- 08/12/2022
Online Reality
We''ve ordered from office reality a few times now. Each time we have been very happy with how quick the delivery is. The chairs we ordered were straight forward to assemble, no hassle or stress. 100% would recommend them, definitely going to keep ordering with them.
Anonymous . of SCK Group
- 07/12/2022
Online Reality
Onlinereality LTD were a well organised company who provided an excellent service and guided our organisation through an installation of COVID19 office desk screens allowing our 24/7 operational staff to come back to work and operate in a safe and healthier environment. Full recommended when you need that extra personal touch when procuring items for the office space.
Jon Mills
- 06/12/2022
Online Reality
Product arrived promptly, well packaged and was easy to assemble in minutes. Good quality fabric and stitching. Pleasantly surprised to have no issues with a first time buy from an online retailer. We will be return customers.
Elizabeth .
- 05/12/2022
Online Reality
We were looking for some replacement chairs for our coffee shop. We chose some from the more affordable end of the range but when they arrived they looked very sturdy and capable of standing up to the hard life that they will inevitably get. They are also very comfortable. Communications with the sales staff were also very good.
Mr Philip Taylor
- 02/12/2022
Online Reality
Exceptionally happy with my purchase. The product was as described, delivery was prompt and on schedule and customer services were very helpful. That on top of the competitive price means I’ll definitely be coming back.
Ryan Griffiths
- 01/12/2022
Online Reality
Great quality product, quick delivery, easy assembly, fantastic service! The post sales service was great too! We can strongly recommend Office Reality and will be using them again in the future.
Kristo .
- 30/11/2022
Online Reality
We purchased these tub chairs as part of our ongoing commitment to keep our service Covid secure. We are a day centre rehabilitation for people with multiple complex needs and it is essential we protect everyone to keep services open. The chairs are extremely comfortable and easy to keep clean. Reality were extremely helpful in providing us with the support and advice in order to get the order completed as soon as possible.
Mark Bignell
- 29/11/2022
Online Reality
Good company to deal with. Very competitive pricing. We have used them on a couple of occasions, for the purchase of 100 chairs and a storage cabinet. On both occasions the goods were delivered on the predicted dates by very helpful carriers. In the case of the chairs a small flaw in one of the seat fabrics was swiftly dealt with and a replacement sent. No hesitation in using them again.
Mike Farmer
- 28/11/2022
Online Reality
The product we purchased was as described, produced from quality materials. Service was great from start of ordering process to the delivery of the item. After sales communication was also good. Will defiantly use this company again.
Roland Russell
- 25/11/2022
Online Reality
Exceptionally happy with my purchase. The product was as described, delivery was prompt and on schedule and customer services were very helpful. That on top of the competitive price means I’ll definitely be coming back.
Ryan Griffiths
- 24/11/2022
Online Reality
OMG, I''ve been looking for a glass coffee table and never heard of Onlinereality and they come up trumps, the customer service is top notch and when you think it couldn''t get better the delivery guys were also top notch. I will definitely be using them again and most definitely will recommend to my family and friends, oh and my work colleagues. Well done Onlinereality 10 out of 10.
Edith .
- 23/11/2022
Online Reality
We are a new growth business with a new office that needed a complete fit out with office equipment. After looking at a variety of options we chose Office Reality who dealt with all of our needs without hesitation. The office equipment is great quality and the service was brilliant. I would certainly recommend Office Reality and will be using them again.
Steve Williams
- 22/11/2022
Online Reality
Ordered some chairs from here, and was very pleased with whole experience. Was kept informed with when delivery would be, and they were delivered on time. Thank you.
Little Primrose
- 21/11/2022
Online Reality
We recently ordered an L shaped standing desk with online reality and are really pleased with it. It was easy to build, has a great range of height options and is easy wipe clean. We''re really happy with our purchase and would definitely recommend Online Reality to others.
Kathryn Morris
- 11/11/2022
Online Reality
I haved used Office Reality several times for office furniture and have always found the products to be great quality and the service to be good. Most recently I ordered 2 desks, one of which also came with an installation service. The items were delivered at the agreed time and communication was good throughout the process.
Stephanie Evans
- 10/11/2022