CST and Zonal join forces to deliver an integrated EPoS and capacity management solution for the hospitality sector
11 April 2014
Integrated Technologies Make Profitable Outlets: together it’s better
Two of the leading technology companies in the hospitality sector are working together to deliver a complete, seamless EPoS and capacity management automation solution.The new relationship brings together the expertise of Call Systems Technology (CST), which supplies the market-leading QSR Automations® solution combining front-of-house table management with kitchen automation, and Zonal, which is the UK’s leading EPoS provider to the hospitality industry and whose Aztec software helps hospitality businesses process over five million meals a week.
“An increasing number of operators are using restaurant automation to improve efficiency, expand restaurant capacity, enhance food quality and increase profits,” says Ashley Sheppard, commercial director at CST. “The idea is to integrate the restaurant automation software with the site’s EPoS – we’re working with Zonal to ensure that operators can access a seamless solution that is as simple as possible to operate.”
By linking QSR’s ConnectSmart® Kitchen (CSK) with Zonal’s Aztec EPoS system, orders can go straight from front-of-house EPoS screens or portable handheld terminals to screens in the kitchen. Here the system automatically assigns menu items to individual chef’s workstations, based on the prep-times of each item on a particular order, so that all items for the order complete at the same time.
CSK allows chefs to focus on cooking food, rather than prioritising orders or checking up on what other chefs are doing. It increases production, helping chefs cope with the busiest periods and maintain food quality.
The front-of-house table management part of the system, called ConnectSmart Hostess, helps ensure that outlets maximise their capacity, by turning tables faster and serving customers more quickly.
Stuart McLean, Managing Director, Zonal said: “We have worked very hard to ensure our Aztec EPoS systems integrate with existing systems used by operators and our new link-up with CST shows that we have been successful in that respect.
“The developing relationship between the two companies means we can jointly offer a truly integrated EPoS, kitchen automation and table management system.
This will ensure operators have access to information on every aspect of outlet performance to help them maximise their business performance and deliver enhanced customer service.”
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