3 key ways Arquella is helping homes to evidence Outstanding care
29 April 2021
Accuracy of care evidencing is critical if you hope to achieve an Outstanding rating.
The odd mistake can be overlooked but repeated mistakes of a similar nature is a clear sign to CQC that the service isn’t well-led. Unfortunately, in busy services it’s inevitable that mistakes and omissions happen frequently. In our quest to create the perfect digital care technology we scoured CQC inspection reports looking for common issues we could help to solve. One issue that arose time after time was dates and other essential information missing from care records. Arquella can ensure your care records are free from human errors like these. We cover how we do this below and explore two other key ways Arquella can help care services to evidence the outstanding care they are often already delivering:Completely accurate evidencing
Humans are prone to making mistakes, it’s a fact of life. The busier the environment, the more likely mistakes are to happen. A common scene in care services across the country is a team of front line staff sitting around a table just before shift end, filling out care records from interactions that took place earlier that day. It’s not a scenario that is conducive to complete, accurate record keeping.
Arquella removes human error from care records by automating the recording process. Our clever technology gathers accurate care evidence at the time of the care moment. How? Using Bluetooth technology to recognise when carers are in a resident’s room and then prompting them to record the type of care delivered as they leave. Carer name, resident name, time of care interaction and duration are all recorded automatically, with the type of care delivered, added using our simple icon-based system, completing the record. Carers don’t have to worry about filling in paperwork anymore and care managers have one less important thing to worry about.
Simplifying data analysis
Analysis of data as part of an effective quality assurance system is a key focus for the Well-Led KLOE, but the term ‘data analysis’ can be quite daunting in itself. And what data should you be analysing?
When data is presented in a way that is easy to use, easy to understand and easy to filter and manipulate to suit your purposes, the task of data analysis is neither daunting nor complicated.
Arquella’s data dashboards are designed to be simple and user-friendly and we only record data that is useful and actionable. So, what kind of data can you analyse in Arquella’s dashboards as part of an effective quality assurance system?
Here are a few examples:
- Response time for nurse calls
- Trends in safeguarding issues arising when particular staff members are on shift?
- Trends/patterns in residents requiring more care at particular times of the day/week
- Do response times increase at specific times, highlighting staffing issues?
- Do more issues occur when night staff are on shift than day staff?
Easy sharing of digital data
Outstanding services work in partnership with other professionals - GPs, physiotherapists, OTs, CPNs, hospital wards and pharmacies. The ability to easily share data makes these partnerships more efficient and significantly speeds up communication.
Reports from Arquella’s dashboards are set up so they can easily be downloaded and emailed to other professionals outside the care service. This feature has been critical during the ongoing pandemic since face-to-face interactions have not been possible.
The pandemic has highlighted to CQC the importance of remote sharing of care data and evidence and this has in large part shaped their new 5 year strategy that focuses on innovation. Arquella’s platform not only helps you to do that now, we also have a development roadmap in place that will continually evolve our data gathering functionality to meet the growing needs of the care industry and the ever changing requirements of CQC.
Arquella is helping care services to evidence Outstanding and, by working in close partnership with our customers and understanding the requirements of CQC, we aim to continue building more functionality into our platform to future proof their services.
If you’d like to know more about Arquella’s platform, book a demo today:
