Kefcom introduces ‘Omnichannel Messaging’ from directly within our VoIP Telephone System
16 December 2024
Make it even easier for your customers to stay in touch using our Voice over IP Telephone system, by taking advantage of our instant messaging integrations.
All customer interactions under one roofOffer your customers more ways to get in touch. Our Phone System goes beyond voice & video with an omnichannel inbox for messaging channels like SMS and WhatsApp. You can now receive and process customer conversations, all in one single platform.
- Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages.
- Help clients across multiple chat channels in one single interface.
- Remove the need to switch between apps.
- Keep a central record of all your chat conversations
- Have your team to chat with customers from anywhere using our Unified Communication Clients for mobile, desktop, and web.
Live Chat
Kefcom Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make the chat widget your own by custom styling, auto message response, and more to match your brand and handle omnichannel conversations in one place.
- Embeddable on any website or CMS platforms.
- Click to chat and call (audio & video).
- Optional pre-chat form to capture leads.
- Follow visitors’ browser language.
WhatsApp and Facebook Integration
Reach billions of active users by integrating WhatsApp Business Platform and Facebook Messenger. Scale your support & sales capacity with real-time chat services and improve customer interactions with instant responses.
- Handle WhatsApp and Facebook messages directly in our Softphone client.
- Route/transfer a chat to a queue or colleague to share the workload.
- Detailed channel stats & chat records for performance review.
- Unlimited WhatsApp accounts and Facebook channels.
SMS text messaging
Send and reply to your business SMS messages, right from our UC Clients. Enable proactive SMS-based services for customer relationship building, appointment confirmation, promotions, reminders, and more.
- One-way and two-way SMS/MMS.
- Message through business number & keep personal number private.
- Respond from anywhere via the web, desktop, or mobile.
- Detailed message count stats & downloadable chat logs with a particular user or number.
Other Press Releases By This Company
- 02/12/2024 - Would you like to merge your Phone System with Teams to keep all of your communications in one place?
- 26/09/2024 - Self-employed? VoIP telephony can help you work more flexibly, while still giving your clients first-class service.
- 14/08/2024 - Kefcom Ltd launches an AI powered Recording Studio
