October News 2021

04 November 2021

During October, UK sales were made to Wessex Water providing final effluent turbidity monitoring and to SE Water who purchased several MTOL+ turbidity instruments for a potable water treatment process.

Additionally, another bespoke water quality system was completed for a northern water treatment works. The bespoke build is similar to a system previously installed at the same site but will be located at the intake, to measure raw water quality.

The multi-parameter system includes individual sensors for pH, Conductivity, Turbidity & Dissolved Oxygen and additionally outputs temperature. The submersible sensors are installed within a sample tank that has been specially engineered to include internal baffle plates, to promote sample degassing and level alarm sensors, to monitor the sample flow regime.

The design also promotes simplified maintenance since sensors can be easily removed for cleaning and calibration. The instrumentation is pre-mounted on to a reinforced PVC back board along with a common signals box, fused spurs and a consumer unit. This water treatment site is one of many now using this custom design for intake protection and process monitoring.

Internationally, our distributor in India - Forbes Marshall, has secured a project for the Nuclear Power Corporation of India Ltd. The requirement is for two Protoc TOC analysers which will play a key part in monitoring the waste water from the treatment plant. Forbes Marshall will incorporate the analysers into an engineered system as part of a complete package with sample accusation and telemetry. The analyser test reports will form part of the overall Quality

Assurance Plan for the project.
We also conducted a comprehensive customer survey asking our customers for their feedback on all aspects of their experience. The survey was in preparation for our ISO9001:2015 annual audit. We are pleased to report that we received very positive responses which covered product supply, servicing and technical support during the past 12 months. The quality of our customer support and technical knowledge was detailed as one of our key strengths.

We also scored very highly with regards the value and quality of recent project delivery. Our customers reported they were 100% satisfied in all sub-categories and 100% satisfied with the overall performance.

When compared to other companies operating in a similar field, our average score across all respondents was 94.2%.

Some of the associated commentary was also exceptional:

“We would like to experience such smooth cooperation & smooth support with our other suppliers”
“Excellent help throughout the process of purchase and installation”
“We recommend PPM’s products and personnel. They were very professional and supportive through the configuration, sales and post sales process”

We would like to take this opportunity to thanks everybody who took part and for the very positively commentary received.

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October News 2021

04 November 2021

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