October News 2024
19 November 2024
During October, we completed our ISO 9001 customer feedback survey for instrument sales completed within the last 12 months.
When asked about overall satisfaction, we are pleased to report 77% of our customers reported that they were totally satisfied with a further 15% reporting a satisfied response. Our Company scored very highly with regards customer service (100% satisfied / totally satisfied). Similarly, we received excellent feedback in all sub-categories. Of particular note was our sales support with 100% totally satisfied / satisfied response.The customer service and communication element (which includes feedback on our telephone and written contact) also scored particularly highly with a 100% totally satisfied / satisfied response. The value, quality, performance and delivery time sub-categories also stood out with an excellent response. Finally, we asked our customers to score our performance relative to other companies operating in a similar field; with a mark of five being an equivalent service. Consequently, with the average score computed at 9.0 out of a maximum of 10 points available, we have again performed extremely well with a marginal improvement against the previous year.
Domestic sales included a Proam ammonia monitor for Wessex Water to replace an instrument that provided 18 years of continuous service. We also received a purchase order for 15 Proam ammonia monitors, to be installed at sites across Severn Trent Water for final effluent monitoring. Two analysers will be supplied immediately and the others to be scheduled over the next four months.
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- 07/12/2023 - November 2023 News
- 01/11/2023 - October 2023 PPM News
- 14/07/2023 - April / May 2023 News
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- 15/12/2022 - November News 2022
- 07/11/2022 - October News 2022
- 11/10/2022 - September News 2022
- 12/09/2022 - August News 2022
- 16/08/2022 - July News 2022
- 13/07/2022 - May/June News
- 02/03/2022 - February News 2022
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- 06/11/2019 - October 2019 News
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- 11/04/2019 - March News from Pollution & Process Monitoring
- 04/04/2019 - 2019 PPM News
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- 13/11/2018 - Latest News from Pollution & Process Monitoring Ltd
- 18/09/2018 - August 2018 News
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- 12/03/2018 - February 2018 News
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- 12/03/2018 - December 2017 News
- 09/01/2018 - November 2017 News
- 07/12/2017 - At PPM, we appreciate the need for speedy despatch of spare parts to support critical instruments in the field.
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Released By
Pollution & Process Monitoring Ltd
